Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELE ROSALES

Los Angeles,California

Summary

Seeking a position in the case managmemnt arena that will benefit from my professional experience and skills Knowledge & Expertise File Review Gang reduction Workforce Development Data recording Relationship Building Collaboration Root Causes of Poverty Staff Development Justice system involvement Reentry Team Building Written Communication Knowledgeable case manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments. Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in case management.

Overview

2026
2026
years of professional experience

Work History

Case Manager

Soledad Enrichment Action
08.2022 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Participated in community events to promote services and engage with public.
  • Researched best practices and developed strategies to improve program outcomes.
  • Monitored program performance and outcomes for successful delivery of services.

REVIVE Case Manager/ Follow up Coach

PVJOBS
02 2020 - 08 2021
  • Achievements- Designed a follow up system reliant on referrals from other case managers
  • Thissystem allowed all internal programs (HATCH YA, RIGHT Turn, LIGHT, Riverside)to close out participant cases making sure they successfully completedprogramming requirements
  • As a result, programs were able to raise theiroutcomes and comply with their grants
  • Primary Responsibilities- Provided targeted case management for re-entry clients
  • Conducted intake evaluations and 9 network assessments
  • Coordinated appropriate community service supports and referrals for mentalhealth, employment, homelessness and social services programs
  • Community outreach- Collaborate with community partners, WCLAC, LA Community College District
  • Probation and Transitional Housing Programs- Successfully place clients in meaningful post educational, career trainings,employment and careers in construction or hospitality- Data entry, case note documentation, file management and report writing
  • Administrative duties as needed.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
  • Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Case Manager/ Intake Specialist

09.2013 - 02.2020
  • Conducted client employment retention enrolled in WIOA, NEG, and VEAP programs - Responsible for creating spreadsheets on Excel for archived files Maintain and update Cal job information on clients, employers, and I-train, updating case notes
  • Enrolled individuals in WIOA, LACYJ to assist individual with their employment, training, supportive services
  • Coordinated with nonprofit organizations to receive free donations to assist individuals with dress attire for on
  • The spot interviews
  • Attended job fairs, outreaching to our community.

Property Manager/ Property Management

The Youth Policy institute
01.2010 - 09.2015
  • Received deposits, rent money from tenants - Gave out and received applications screening new seekers - Handled complaints, move-ins, and move-outs - Communicated well with tenants took request for repairs, complaints

Medical Records Keeper

Facey Medical Group Foundation
03.2000 - 12.2014
  • Answer and direct phone calls to proper recipients - Customer service, check e-mail and respond
  • Assist with Filing / Scanning all documents
  • Responsible for picking up all lab reports to be filed
  • Rx request from pharmacies and called in approvals
  • Took request for copies of medical records, and made copies Stat desk, received tickets to pulls files for same day appointments - Prepared, and pulled all charts for next day appointments

Education

Stop The Bleed - Committee Of Trauma

American Collage of Surgeons
Pomona, CA
10-2024

Certificate Of Apprenticeship Journeyman - Workforce Development Professional

California State University, Long Beach
Long Beach, CA
04-2018

Open Tech LA - Workforce Development Specialist Certificate

California State University, Long Beach
Long Beach, CA
01-2018

Workforce Development Professional Program

California State University, Long Beach
Long Beach, CA
12-2017

Medical Office Management Certificate - Health Care Administration

Bryman College, California State University
Rosemead, CA
06-1999

Skills

  • Technical Skills
  • Adobe Acrobat and Reader
  • APRICOT, REO
  • IOS and Microsoft OS
  • Microsoft Office Suite / SharePoint
  • Google/Google Drive
  • Interdisciplinary collaboration
  • Patient Assessments
  • Patient Management
  • Case management
  • Needs assessment
  • Recruitment
  • Indirect Patient Care
  • Documentation proficiency
  • Progress evaluations
  • Staff education and training
  • Interviewing skills
  • Proficient in [Software]
  • Client needs assessments
  • Written and verbal communication
  • Problem-Solving
  • Good Telephone Etiquette
  • Active Listening
  • Multitasking Abilities
  • Data Entry
  • Written Communication
  • Teamwork and Collaboration
  • Organization and Time Management
  • Dependable and Responsible

Timeline

Case Manager

Soledad Enrichment Action
08.2022 - Current

Case Manager/ Intake Specialist

09.2013 - 02.2020

Property Manager/ Property Management

The Youth Policy institute
01.2010 - 09.2015

Medical Records Keeper

Facey Medical Group Foundation
03.2000 - 12.2014

REVIVE Case Manager/ Follow up Coach

PVJOBS
02 2020 - 08 2021

Stop The Bleed - Committee Of Trauma

American Collage of Surgeons

Certificate Of Apprenticeship Journeyman - Workforce Development Professional

California State University, Long Beach

Open Tech LA - Workforce Development Specialist Certificate

California State University, Long Beach

Workforce Development Professional Program

California State University, Long Beach

Medical Office Management Certificate - Health Care Administration

Bryman College, California State University
MICHELE ROSALES