Michele Sabatino

Train staff on how to screen patients for Medicaid programs in all states. Coach staff on how to correctly apply patients and their families on Access Nevada to get maximum approvals for client. Instruct staff on usage of CUBS, Firstsource's program for record keeping, for entering all data for every interaction with all patients and families. Teach staff usage of Hummingbird (SMS) a Valley Health system program. Mentor staff on various policies and procedures. I created daily work flow that all employees utilize to insure their work gets completed. Audit staff accounts to insure polices and procedures and federal rules are being followed. Interact with staff from hospital and different agencies as well as patients of all backgrounds.

Process welfare applications for food stamps, medical, tanf and using both federal and state guidelines and regulations. Answer client questions, address concerns and provide excellent customer service at every interaction. interact with clients via email, phone, and in person. Maintain professionalism and confidentiality at all times. Was employee of the month.

• Maintained confidential records and documentation in AMPS database.