Michele Sajnovsky

Developed a strong foodservice team. Streamline Dietary operating procedures. Main focus to enhance the resident satisfaction with meals. Implemented a new corporate menu, and Blue Print 360 Tray Card system.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Trained and guided team members to maintain high productivity and performance metrics.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Managed budget implementations, employee evaluations, and contract details.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.

• Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
• Optimized kitchen efficiency for better meal preparation and delivery, ensuring timely service to patients.
• Coordinated with vendors to source high-quality ingredients at competitive prices, maintaining strong relationships for long-term partnerships.
• Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
• Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.

• Conducted root cause analyses on negative feedback incidents, identifying key drivers behind dissatisfaction and devising targeted interventions to address them proactively moving forward.
• Established protocols for timely response to patient complaints, effectively resolving issues and minimizing negative impact on satisfaction scores.
• Developed and executed patient experience initiatives, resulting in improved overall hospital ratings.
• Promoted a culture of accountability by establishing clear expectations for staff behavior towards patients and monitoring adherence closely.
• Enhanced patient satisfaction by implementing effective communication strategies and addressing concerns promptly.
• Trained staff members in best practices for patient-centered care, fostering a compassionate and empathetic environment.