Michele Salgado
Fontana,CA
Summary
My exceptional organizational skills, attention to detail, and passion for healthcare administration, I believe I would be a valuable asset to the team. What sets myself apart is my deep understanding of the unique challenges and dynamics within a healthcare environment. I am familiar with medical terminology and procedures, which enables me to communicate effectively with healthcare providers and understand their specific needs. My ability to multitask and prioritize ensures that administrative processes run smoothly, allowing healthcare professionals to focus on delivering quality patient care.
Overview
5
5
years of professional experience
Work History
Unit Secretary
Kaiser Permanente Fontana Medical Center
10.2022 - Current
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized paperwork such as charts and reports for office and patient needs.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Supported office staff and operational requirements with administrative tasks.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Maintaine a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained patient confidentiality in line with HIPAA regulations.
- Monitored inventory levels and advised management of need for replenishment.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Support Assistant
Jerry L. Pettis Memorial VA Medical Center
08.2020 - 10.2022
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Expedited prescription refill requests, working closely with pharmacies to minimize delays in medication availability for patients.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
Medical Support Assistant
Pacific Dermatology Institute
02.2019 - 07.2020
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Completed EKGs and other tests based on patient presentation in office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Managed insurance claims submissions, resulting in timely reimbursements for provided services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Oriented and trained new staff on proper procedures and policies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA05.2015
Technical Diploma - Medical Assisting
American Career College
Ontario, CA08.2018
Skills
- Friendly, courteous, & service oriented
- Staff training & coaching
- Poised under pressure
- Quality assurance
- Excellent listener
- Understand Computer Literacy & data entry
- Excellent customer Service
- Collaboration and Teamwork
- Patient Database Maintenance
- Medical Records Verification
Timeline
Unit Secretary
Kaiser Permanente Fontana Medical Center
10.2022 - Current
Medical Support Assistant
Jerry L. Pettis Memorial VA Medical Center
08.2020 - 10.2022
Medical Support Assistant
Pacific Dermatology Institute
02.2019 - 07.2020
High School Diploma -
San Bernardino High School
Technical Diploma - Medical Assisting
American Career College
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