MICHELE SAVINO
Lockport
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Diligent reservation agent with solid background in managing hotel reservations and ensuring guest satisfaction. Proven capability in handling high-volume booking inquiries and resolving guest issues efficiently. Demonstrated expertise in using reservation systems and maintaining clear communication with team members and guests.
Overview
36
36
years of professional experience
Work History
Loan Processor
AMERICAN FINACIAL NETWORK INC
02.2018 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Contract Closer
MLS
01.1997 - Current
- Responsible for completing loan packages from start to finish, including preparation, processing and closing residential and commercial real estate loans
- Gather title and escrow information, conduct closings and ensure strict compliance with industry and federal regulations
- Work directly with attorneys, title underwriters, mortgage brokers, banks, processors, loan officers and state/county officials to deliver accurate and complete transactions
- Obtain documents to support clearance and resolve all issues to assure clear, marketable titles for buyers and lenders; proofread documents for errors
- Prepare, draft and notarize closing statements and all related documents/reports; balance daily receipts
Administrative Assistant
ELMHURST HOSPITAL
03.2008 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Guest Service Manager
HOLIDAY INN
01.1989 - 01.1996
- Full accountability for front-line staff performance at this high-volume hotel with 16 front-line employees
- Scope of responsibility included daily hotel opening, front office services, cash management, financial reporting, staff and patron direction, guest relations, reservations, purchasing, payroll and vendor management
- Managed all facets of guest relations, including guest service standards, dispute/complaint resolution, correspondence, switchboard communications and billing/charge adjustments
- Built a top-performing team of front-line employees; coordinated staff recruiting, training and scheduling and provided daily leadership and direction to emphasize safety and service
- Conducted daily staff meetings to review department agenda, performance concerns, VIP visits and department improvement initiatives
Education
Associate of Applied Science - Business Administration And Management
Moraine Valley Community College
Palos Hills, ILNo Degree - ORGANIZATIONAL INTERPERSONAL PUBLIC COMMUNICATIONS
Loyola University of Chicago
Chicago, ILSkills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Guest services
- Complaint handling
- Language skills
- Phone reception
- Hotel policy enforcement
Timeline
Loan Processor
AMERICAN FINACIAL NETWORK INC
02.2018 - Current
Administrative Assistant
ELMHURST HOSPITAL
03.2008 - 03.2018
Contract Closer
MLS
01.1997 - Current
Guest Service Manager
HOLIDAY INN
01.1989 - 01.1996
Associate of Applied Science - Business Administration And Management
Moraine Valley Community College
No Degree - ORGANIZATIONAL INTERPERSONAL PUBLIC COMMUNICATIONS
Loyola University of Chicago
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