Michele Schadegg
Palm Desert,CA
Summary
Experienced, highly motivated and enthusiastic with a demonstrated history of working in the SUD field and helping to work towards finding patient and client oriented solutions. Looking for a position where my organizational and communication skills and natural ability to help others to achieve success and find resolution to pressing issues while contributing to the company's effort to attain and retain business goals towards helping others to fight the illness and disease of Addiction, Alcoholism, and other Substance Use and Mental Health Disorders.
Overview
5
5
years of professional experience
Work History
Chemical Dependency Technician
Bella Monte Recovery Center
Desert Hot Springs, CA
02.2020 - 10.2023
- Partner with clients to inspire and help maintain positive life changes.
- Deliver expert therapeutic support to clients dealing with substance abuse, addiction and mental health issues.
- Maintain clinical documentation for each case with detailed and timely updates.
- Monitor clients' well-being and reported changes or unusual behavior or physical illness to clinical and medical staff.
- Conduct intake interviews with new clients to complete forms, assess mental health condition and obtain treatment history.
- Encourage clients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Accompany clients to medical and dental appointments, court, etc.
- Develop and facilitated groups, such as recovery groups, process groups, and creative art groups.
Admissions / Intake Coordinator
Michael's House
Palm Springs, CA
05.2019 - 02.2020
- Conducted patient intake interviews to collect medical information and insurance details.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Verified insurance eligibility, benefits and patient liabilities for defined services.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
Patient Access Rep
High Desert Medical Center / Conifer Health
Joshua Tree, CA
08.2018 - 04.2019
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Communicated financial obligations to patients and collected fees at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Responded to patient concerns and inquiries professionally and efficiently.
- Called insurance companies and verified patient coverage.
- Explained policies, procedures and services to patients.
Skills
- Active Listener/Problem Solving
- Time Management/Self Management/Self Motivated
- Self Confidence/Professionalism
- Positive Attitude/Resilience/Honesty/Integrity
- Dependable/Reliable/Responsible/Strong Work Ethic
- Planning/Organizing/Teamwork/Willing to Learn
- Strong Communication/Leadership/Management
- Computer Proficient
Timeline
Chemical Dependency Technician
Bella Monte Recovery Center
02.2020 - 10.2023
Admissions / Intake Coordinator
Michael's House
05.2019 - 02.2020
Patient Access Rep
High Desert Medical Center / Conifer Health
08.2018 - 04.2019