MICHELE SCHARTON
San Rafael,California
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Cordinating Repairs for Property Management Co.
Morley Fredericks Real Estate Services
02.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Professional House Cleaner
101 Solutions
01.2015 - Current
- Managed workload across [Number] houses and satisfied customer needs for cleaning standards and details.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Operated electronic backpack vacuums and floor sweepers.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Sales Representative/Delivery Driver
Whisha
01.2022 - 12.2022
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Dental Assistant at Orthodontics
Dr. Mauren Valley
05.2019 - 03.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
Food Server Customer Service
Dept Garden Cafe
02.2014 - 04.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Associate of Applied Science - Medical Assisting Program
Indian Valley College
Novato, CA06.2012
Skills
- Sales and Marketing
- Tenant Improvements
- Scheduling Repairs
- Multi-Family Property Management
- Inspecting Properties
- City and County Regulations
- Affordable Housing Programs Knowledge
- Out of Hours Calls
- Knowledge of Building Codes
- Maintenance Knowledge
- Property Showing
Timeline
Cordinating Repairs for Property Management Co.
Morley Fredericks Real Estate Services
02.2023 - Current
Sales Representative/Delivery Driver
Whisha
01.2022 - 12.2022
Dental Assistant at Orthodontics
Dr. Mauren Valley
05.2019 - 03.2021
Professional House Cleaner
101 Solutions
01.2015 - Current
Food Server Customer Service
Dept Garden Cafe
02.2014 - 04.2018
Associate of Applied Science - Medical Assisting Program
Indian Valley College
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