Michele Schottenham

Perform Covid vaccination clinics 6 day a week as per CDC and New York State DOH guidelines. Complete all documents associated with the administration of the vaccine's.

Assist with the public in need of OTC medications and dressing supplies.

Assist the public in purchasing and fitting Durable Medical Equipment as ordered by their MD.

Obtain insurance authorization for all equipment ordered.

• Obtained case history and gathered triage information to determine appropriate avenue for care.
• Performed additional non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering their IV and oral medication and injections.
• Relayed triage information and facilitated communication between case manager and patient concerning patient disposition.
• Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
• Advised patients on pre- and post-operative instructions, medication administration, and symptoms indicating emergency care.
• Scheduled appointments for patients not requiring emergency services but needing examination from their Home Care staff
• Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources.
• Monitored compliance and evaluated effectiveness of home treatment instructions.
• Educated family members and caregivers on patient care instructions.
• Evaluated patient histories, complaints and current symptoms.
• Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Strengthened training and nursing knowledge by taking part in continuing education programs.
• Applied nursing expertise to meet needs of patient's in challenging home environments.
• I decide if a patient will be seen by a nurse afterhours On Call.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Provided direct patient care, stabilized patients and determined next course of action.
• Managed care from admission to discharge.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
• Audited charts and reviewed clinical documents to verify accuracy.
• Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
• Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
• Worked all clinic settings, STD, TB, Immunization, Nursing clinics, Flu clinics, Mantoux clinics for placement and reading.
• Performed blood pressure clinics in the community
• Performed Maternal Child Home visits providing newborn care to new parents.
• Mandated reporter
• Lead Program Coordinator for 20 years. Responsible to write and maintain the Lead Grant. Quarterly Lead reports written, submitted and evaluated by NYSDOH.
• Immunization Program Coordinator for 5 years prior to retiring in 2020. Maintained Immunization numbers in the Community. Provided education on Immunizations to MD's in their offices by assessing their Immunization rates.
• Acted as the Early Intervention Official Designee in the Early Intervention Program. Used my Nursing expertise to be able to assess abnormal childhood development in children birth to 3 years of age.
• Clinic manager for Bioterrorism PODS.

• Improved employee performance through positive reinforcement and effective training.
• Determined appropriate job tasks for team members based on training and individual strengths.
• Oversaw team of 8 employees focused on Weekend Nursing teams.
• Performed all required tasks at start and end of shift to facilitate seamless transitions between work groups.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Identified individual employee's unique work styles and adapted management methods.
• Triaged all calls after hours. If the patient needed to be seen by a nurse it was my responsibility to do the home visit.
• Supervised all weekend staff working and adjusted schedules as needed.