Michele Scott
Daleville,AL
Summary
Highly skilled Material Handler with extensive experience in freight management and credit card operations within the Defense Health Agency (DHA). Proven track record of efficiently handling and managing supplies, ensuring accurate inventory levels, and overseeing of freight management in the healthcare clinic. Adept at managing procurement transactions using government cred cards, ensuring compliance with regulations, and maintaining financial accuracy. Strong organizational abilities and attention to detail, with a commitment to support the operational needs of the healthcare facilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Logistics Material Handler
Defense Health Agency/Lyster Army Health Clinic
2017.12 - Current
- Optimizes warehouse operations by streamlining processes and implementing effective materials handling techniques and procedures.
- Provides backup support to Logistics department and other warehouse operations as needed during peak periods or staff shortages, ensuring seamless operations.
- Operates various types of material handling equipment such as forklifts and pallet jacks, to receive, to transport and to ship.
- Ships material and performs boxing, packing, labeling, and preparation of related documents.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Supports quality assurance initiatives by carefully inspecting incoming materials against packing slips for defects or discrepancies before acceptance into inventory.
- Coordinated with suppliers to resolve shipment issues promptly, mitigating delays, and maintaining positive relationships with vendors.
- Enabled seamless communication between various departments, streamlining logistics operations across the organization.
- Assists in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
- Actively participates in continuous safety improvement initiatives aimed at enhancing overall warehouse efficiency and effectiveness.
- Contributes to company''s sustainability efforts, recycling materials whenever possible and minimizing environmental impact.
- Maintains a clean and safe work environment, adhering to all safety regulations and guidelines.
- Current GPC Card Holder for Lyster Army Health Clinic
- Handles payments for DHA Government Purchase Card for micro-purchase card disbursements for all Lyster Army Health Clinic customers.
- Implements internal SOP and complies with DHA Government Purchase Card regulations for micro-purchases.
- Maintains up-to-date knowledge on regulations, policies, and procedures, ensuring compliance in all credit card operations.
- Records and communicates financial data and plans using GFEBS for creating purchase requests (PRs) for purchase orders.
- Maintains a monthly register of all transactions and purchase with supporting documentation in programs such as PIEE and USBANK.
- Enhanced the accuracy of financial reporting through regular data analysis and reconciliation efforts.
- Ensured compliance with regulatory requirements by conducting regular audits and addressing identified issues promptly.
- Educates clients on government purchase card topics and best practices.
TELLER
DoD/DeCA/Fort Novosel Commissary
2016.10 - 2017.12
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Provided training to new tellers on procedures, systems, and customer service best practices.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Maintained friendly and professional customer interactions.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Counted, verified and handled bank deposits.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Handled various accounting transactions to include debit and credit cards, EBTs, WIC checks, refunds, product coupons and gift certificates
- Responsible for creation, submission, and tracking of special orders.
- Served as expert and technical advisor to cashiers and leadership staff in all areas of cash and inventory management activities pertaining to front end operations.
- Trained new cashiers on how to operate and to process cash, card, check payments for customers purchases using scanners and point of sales (POS) systems.
- Maintained a clean and safe working environment in teller office or cashier station.
Sales Store Checker
DoD/DeCA/Fort Novosel Commissary
2013.12 - 2016.10
- Streamlined inventory management by conducting regular stock checks and maintaining accurate records.
- Collaborated with fellow team members during store-wide sales events, coordinating efforts for maximum impact on overall revenue generation.
- Managed customer complaints professionally, resolving issues promptly to maintain a positive experience for all parties involved.
- Organized promotional events within the store, increasing foot traffic and brand awareness among local shoppers.
- Improved store efficiency by assisting in training new employees on sales techniques and product knowledge.
- Facilitated smooth transactions by handling cash registers efficiently and accurately processing payments.
- Developed extensive product knowledge, staying informed about new arrivals and offering expert recommendations to customers accordingly.
- Ensured store cleanliness, organizing shelves and maintaining a professional appearance for customer comfort.
- Contributed to store success by working collaboratively with team members to achieve sales targets.
- Demonstrated adaptability by quickly learning new store procedures and product information to ensure a seamless customer experience.
- Enhanced customer satisfaction through prompt assistance and addressing their inquiries.
- Supported daily operations of the store including opening/closing tasks, restocking merchandise, and performing routine maintenance duties.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Monitored self-checkout systems and provided help in resolving complex problems.
Assistant Store Manager
Food Giant/Pic N Save
2009.04 - 2012.08
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reported issues to higher management with great detail.
- Created and maintained safe and secure work environments for employees.
Front End Manager/Head Cashier
Food Giant
2007.03 - 2009.04
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers all 4 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Evaluated employee performance and made recommendations for improvements.
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Prepared weekly employee work schedules to meet operational needs.
- Coached employees through day-to-day work and complex problems.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Recorded financial transactions and performed account reconciliations.
- Created, prepared, and delivered reports to various departments.
- Maintained accurate records of sales and financial transactions.
- Maintained transaction security by verifying payment cards against identification.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Education
Associate of Applied Science - Business Administration And Management
Enterprise Community College
Enterprise, AL05.2018
Skills
- Warehouse Operations
- Documentation Management
- Inventory Management
- Inventory Reconciliation
- Positive Attitude
- Customer Service-Oriented
- Attention to Detail
- Data Entry
- Financial Transactions
- Customer Education
- Transaction Processing
- Regulatory Compliance
- Compliance Enforcement
- Honest and Dependable
- Reliable and Responsible
- Payment Processing
References
REFERENCES
Anthony Knight Former Chief of Logistics at LAHC 407-516-8028 atkpha@gmail.com
Lavaughn Stewart Family Friend 239-776-8502 Lsteward @sw.rr.com
Laura Leigh Williams Daleville Band Parent Association 2024-2025 Treasure 334-797-1434 larua9995@gmail.com
Betty Andrews Family Friend 334-379-6778 betty.a.andrews243@gmail.com
Mark Nichols Daleville High School Band Director 334-695-1708 nicholsm@daleville.k12.al.usa
Jessica Monique Field Behavioral Therapist 407-928-1143 jessicafield79@gmail.com
Timeline
Logistics Material Handler
Defense Health Agency/Lyster Army Health Clinic
2017.12 - Current
TELLER
DoD/DeCA/Fort Novosel Commissary
2016.10 - 2017.12
Sales Store Checker
DoD/DeCA/Fort Novosel Commissary
2013.12 - 2016.10
Assistant Store Manager
Food Giant/Pic N Save
2009.04 - 2012.08
Front End Manager/Head Cashier
Food Giant
2007.03 - 2009.04
Associate of Applied Science - Business Administration And Management
Enterprise Community College
Similar Profiles
Kimberly M. WalkerKimberly M. Walker
Medical Support Assistant/ GS/ 679 Job Series at Lyster Army Health ClinicMedical Support Assistant/ GS/ 679 Job Series at Lyster Army Health Clinic
Cherdaria WierCherdaria Wier
Medical Support Assistant at Lyster Army Health ClininMedical Support Assistant at Lyster Army Health Clinin
Juan BusanetJuan Busanet
HIPAA Privacy and Security Officer at Defense Health Agency, Brooke Army Medical CenterHIPAA Privacy and Security Officer at Defense Health Agency, Brooke Army Medical Center