Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Serrecchia

Little River,SC

Summary

Experienced Salon Manager with a proven track record in driving salon success through effective team leadership and staff development. Expertise in operational procedures, inventory management, and sales promotions contributes to enhanced customer service and profitability. Recognized for creating positive work environments that boost staff performance and client satisfaction.

Overview

32
32
years of professional experience

Work History

Salon Manager

PetSmart Charities
North Myrtle Beach, SC
03.2025 - Current
  • Trained and supervised staff on customer service techniques and product knowledge.
  • Developed strategies to expand client base through promotions and advertising campaigns.
  • Resolved customer complaints promptly while preserving strong client relationships.
  • Initiated targeted marketing campaigns to enhance salon traffic.
  • Oversaw inventory control for retail products and supplies, ensuring availability.
  • Monitored employee performance to guarantee consistent quality of services.
  • Organized promotional events to attract new customers and boost sales.
  • Created monthly reports tracking progress towards ownership-set goals.

Salon Owner/Retail Sales Executive

Lucky Paws Pet Salon
Brewster, NY
10.2005 - 02.2025
  • Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
  • Ordered supplies from vendors, securing competitive prices for shampoo, conditioner, and styling tools.
  • Created service menus, pricing strategies, and campaigns to attract and retain customers.
  • Trained staff on customer service procedures, product knowledge, safety protocols, and sanitation standards.
  • Analyzed financial statements to identify cost reduction or profit enhancement opportunities.
  • Managed payroll processing efficiently.
  • Conducted employee performance reviews to ensure consistent high-quality service delivery.
  • Developed a comprehensive salon business plan guiding operations, marketing, and financial decisions.

Assistant Store Manager

New York & Company
Yonkers, NY
05.1993 - 03.2003
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Trained new employees on store policies, procedures and customer service standards.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.

Education

Bachelor of Science - Retail Marketing / Management

Berkeley College
New York, NY

Skills

  • Customer service and support
  • Employee training and development
  • Inventory management
  • Marketing strategy
  • Sales promotion
  • Team leadership
  • Product expertise
  • Loss prevention

Timeline

Salon Manager

PetSmart Charities
03.2025 - Current

Salon Owner/Retail Sales Executive

Lucky Paws Pet Salon
10.2005 - 02.2025

Assistant Store Manager

New York & Company
05.1993 - 03.2003

Bachelor of Science - Retail Marketing / Management

Berkeley College

Similar Profiles

CREATE PROFILE