Michele Shaw
Mesa,AZ
Summary
Driven employee with more than 35 years of advanced research and customer service experience. Proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Research Specialist
DHL Express
Tempe, AZ
03.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls and emails promptly to meet my daily goals.
- Assisted customers with finding out what is required for customs clearance.
- Working with colleagues, customs border patrol, hubs and gateways to locate missing shipments.
- Maintaining and exceeding requirements for my position.
- Constantly meeting daily numbers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
DHL Express
Tempe, AZ
10.2016 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Customer Service Representative
Mobile Mini
Phoenix, AZ
02.2016 - 10.2017
- Answered constant flow of customer call
- Arranging pick up and deliveries of storage containers
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collecting monthly payments
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
High School Diploma -
Pike High School
Indianapolis, IN06.1986
Skills
- 35 years in customer service
- Polite and helpful attitude
- Team player
- Dependable and punctual
- Qualitative Research
- Information Research
- Internet Research
- Self-Driven and Motivated
- Compiling Data
- Data Entry
- Microsoft Excel
Timeline
Research Specialist
DHL Express
03.2020 - 07.2022
Customer Service Representative
DHL Express
10.2016 - 12.2021
Customer Service Representative
Mobile Mini
02.2016 - 10.2017
High School Diploma -
Pike High School
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