Michele Shenk
Lewisberry,PA
Summary
Accomplished VP of Operations at TeamPete Realty Services, I excel in operations management and building strong client relationships. Leveraging problem-solving and excellent communication skills, I've significantly enhanced productivity and fostered a culture of continuous improvement. My background in real estate sales and administrative support underpins my ability to drive growth and team motivation.
Overview
22
22
years of professional experience
Work History
VP of Operations
TeamPete Realty Services
05.2016 - Current
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Delivered exceptional results in contract administration efforts by analyzing all sales and listing contracts to ensure timely and successful closing.
- Handled problematic customers and clients to assist sales agents and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in organizational initiatives to improve overall efficiency, streamline company processes, and maintain high agent morale and engagement levels.
- Mentored team members on best practices in real estate sales, fostering a culture of continuous learning and growth within the organization.
- Managed daily operations of in house title company communicating with lenders, attorneys and processors to ensure efficiency for successful settlements.
- Instituted risk management protocols to proactively address potential issues before they escalated into major problems affecting business operations or customer satisfaction levels.
- Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
- Notarized seller and buyer documents.
- Maintain Real Estate license in company referral program.
Realtor
Coldwell Banker Bob Yost
02.2003 - 05.2016
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Assistant to the President
Prudential Thompson Wood Real Estate
01.2007 - 09.2015
- Promoted a positive work environment through professional interactions with staff members at all levels of the organization.
- Ensured smooth transitions between sales agents and clients.
- Prepared all deeds for sellers to be reviewed by title company.
- Maintained confidentiality with sensitive information, ensuring secure storage and discretion at all times.
- Improved workflow by maintaining an organized filing system for documents, reports, and records related to the President''s duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Notarized seller and buyer documents.
- Maintained Real Estate license to assist in showing properties to potential buyers.
Education
Northeastern High School
Manchester, PASkills
- Team building and motivation
- Operations management
- Administrative support
- Growth planning
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Teamwork
- Customer service
- Real Estate Sales
- Office administration
- Relationship building
Timeline
VP of Operations
TeamPete Realty Services
05.2016 - Current
Assistant to the President
Prudential Thompson Wood Real Estate
01.2007 - 09.2015
Realtor
Coldwell Banker Bob Yost
02.2003 - 05.2016
Northeastern High School
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