MICHELE SHERWOOD
Hawkinsville,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Detail cleaner
Foxtrot Aviation Services
Macon, GA
08.2024 - Current
- Cleaning of break room, restrooms, offices. Mopping floors, use of floor machine, Dusting, sweeping.setting up cart with cleaning supplies. Mixing chemicals needed for cleaning. Use of wet floor signs. Complete cleaning in 8 hour shift.
Detail cleaner
Blue Compass RV
Byron, GA
04.2022 - 07.2024
- Clean of TVs and Campers, new and used. From pop ups to luxurious RVs. Making ready for sale and resale. Cleaning RVs from top to bottom. Cleaning of offices as well. Complete cleaning in 8 hour shift.
Express Service Manager
FIVE STAR CDJ
WARNER ROBINS, GEORGIA
12.2020 - 09.2021
- Overseeing six lube techs. Parts running, paperwork, repair orders, maintenance menus. General public customer service. Recommended service repairs and up sales.
Express Advisor
BUTLER NISSAN
Macon, GA
09.2018 - 08.2020
- Writing up customer vehicles for repair. Note damage on vehicles with a picture on a tablet, using CDK. Up sale of recommended services. Providing excellent customer service. Making sure to put into one to one for loyalty points. Making phone calls to recommend services and updating customers on vehicles. Asking customers to fill out surveys. Working with technicians to make sure services requested by customer are done to specifications. General clean up.
Service Advisor
ALAN VIGIL FORD
Fayetteville, GA
04.2015 - 11.2017
- Taking payment from customers for services provided, answering phones, setting up appointments. Writing up vehicles for service, getting vin numbers, input in computer. Create repair order on Reynolds and Reynolds. Keeping customers updated on vehicles. Providing the “WOW” experience. General cleanup.
Express Advisor
CRONIC NISSAN
Griffin, GA
09.2015 - 10.2017
- Greeting customers on service drive, gathering information as to services requested on vehicles. Writing customer repair orders with ADP. Keeping customers updated in person or via telephone on vehicle. Providing excellent customer service. Answering phones, setting up appointments, general cleanup.
Head Cashier
LOWES HOME IMPROVEMENT
Fayetteville, GA
02.2002 - 11.2015
- Supervised cash handling processes to ensure accuracy and compliance with financial policies.
- Trained and mentored cashiers on customer service excellence and operational procedures.
- Managed daily cash drawer reconciliations, identifying discrepancies promptly.
- Implemented inventory control measures to optimize cash flow and minimize losses. Worked in commercial sales, seasonal area, lawn and garden.
Laboror
SHERWOOD FENCING
01.2006 - 12.2012
- Operated hand and power tools to assemble and install fencing structures.
- Collaborated with team members to complete projects efficiently and maintain high-quality standards.
- Maintained safety protocols while performing physical labor in various weather conditions.
- Assisted in transporting materials to job sites, ensuring timely delivery of supplies.
- Conducted routine inspections on equipment to ensure optimal performance and safety compliance.
Owner/operator
MLH CLEANING SERVICES
01.2006 - 12.2010
- Cleaning residential and commercial properties. Getting sheetrock off of windows and tubs. Making homes move in ready. Cleaning commercial companies; taking out the trash, clean restrooms, mopping floors.
Waitress/bartender
ATLANTA HEARTFIELD JACKSON AIRPORT
Atlanta, GA
02.1988 - 09.1998
- Delivered exceptional customer service in high-pressure environments.
- Managed multi-tasking efficiently during peak service hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new staff on menu items and operational procedures.
- Maintained cleanliness and organization of dining area for optimal guest experience.
Education
HIGH SCHOOL DIPLOMA -
FAYETTE COUNTY HIGHSCHOOL
06-1982
Skills
- Strong work ethic
- Reliability and punctuality
- Basic maintenance tasks
- Proper tool usage
- Efficient multitasking
Timeline
Detail cleaner
Foxtrot Aviation Services
08.2024 - Current
Detail cleaner
Blue Compass RV
04.2022 - 07.2024
Express Service Manager
FIVE STAR CDJ
12.2020 - 09.2021
Express Advisor
BUTLER NISSAN
09.2018 - 08.2020
Express Advisor
CRONIC NISSAN
09.2015 - 10.2017
Service Advisor
ALAN VIGIL FORD
04.2015 - 11.2017
Laboror
SHERWOOD FENCING
01.2006 - 12.2012
Owner/operator
MLH CLEANING SERVICES
01.2006 - 12.2010
Head Cashier
LOWES HOME IMPROVEMENT
02.2002 - 11.2015
Waitress/bartender
ATLANTA HEARTFIELD JACKSON AIRPORT
02.1988 - 09.1998
HIGH SCHOOL DIPLOMA -
FAYETTE COUNTY HIGHSCHOOL