Michele Shutters

Executive Assistant: 2017-2023

Executive Support

• Managed the CEO's calendar by coordinating meetings,
appointments, and travel arrangements, increasing CEO's
productivity by 98%
• Coordinated and organized logistics for 40+ board meetings and executive retreats, achieving a 90% success rate in seamless event planning
• Provided high-level support to senior executives, managing complex projects, coordinated tasks, implementing efficient processes, and creating a filing system that reduced time spent searching for documents by 45 minutes
• Managed detailed, accurate meeting minutes ensuring record of key discussions and decisions, expense reporting, and event planning, freeing executives times by 4 hours a day
• Handled confidential and time-sensitive materials (HIPPA)

Administrative Coordinator

• Provided strong problem-solving and organizational skills, efficiently meeting deadlines, and ensuring timely completion of projects, with a completion success rate of 98%
• Prepared and edited correspondence, reports, and presentations to internal and external stakeholders to drive organizational growth and success with an 95% accuracy rate
• Ensured timely communication by coordinating reminders and announcements to all level of staff
• Effectively assisting departments and collaborating with colleagues

Project Management

• Managed licensing processes, facilitated board of directors' engagements, supported grants, county/state audits, using project management software to coordinate and track tasks and projects.
• Spearheaded creation, design, and implementation of highly engaging monthly employee newsletter, incorporating innovative perks and incentives, resulting in 13% increase in employee retention rate
• Streamlined strategic planning, process implementation, increasing efficiency and managing high-volume workloads
• Supervised 4 administrative specialists training and development by meeting with each person to share accomplishments
• Provided effective account support by resolving queries and offering solutions within 120 seconds of first contact

Finance Director: 2009-2017

• Oversaw all financial operations, including analyzing data and reports, creating and managing budgets, county and state audits, and ensuring compliance with county and state, through policies and regulations
• Initiated an integrated budgeting process across 19 departments that increased revenue by 40% in Q1, Q2, and Q3 2015 improving tracking procedures
• Using QuickBooks and Excel, championed and implemented a new system to track accounts payable, which decreased outstanding invoices by 93%
• Managed accounts receivable, cash flow, expense analysis, and maintained accurate financial records
• Recorded journal entries including payroll, reclassification of amounts already posted, reconciling items from bank statements and allocations
• Worked closely with other senior executives and stakeholders ensuring compliance with county and state requirements