Michele Simenson

Manage customer accounts, including opening and closing accounts and overseeing transactions. Establish checking, savings, and other deposit accounts for clients. Explain bank products and services to clients. Verify all transactions, balanced cash drawer and order checks.

Managed and maintained patient rooms, shared-living areas and nursing stations. Assisted residents in preparing for activities and social programs. Conducted patient education on health maintenance and disease prevention.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Safeguarded patient privacy with strict adherence to HIPAA protocols. Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Assisted with daily communication between staff, administration, students, and parents. Completing filing, data entry and maintaining current health and financial records.

Provided an explanation of loan documents, obtained loan payoffs, and followed through on sending complete and executed closing packages to lenders and clients. Responsible for legal documentation, warranties, insurance, judgements, lines and real estate taxes. Ensured all appropriate checks, wires, closing packages sent to appropriate parties immediately after closing.

Manage and plain the day for my team including daily care plan, appointments, activities, physical therapy and personal hygiene. Communicate with Nursing Staff and Physicians the patient's care plans. Lead and directed program memory care and actively planned day-to-day activities as well as wound care. Responsible for observing, reporting, and changes in the physical, social, and mental well-being of patients.

Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Communicated with patients to determine feelings, need for assistance or social and emotional support.

Corresponded with lenders, attorneys, builders, and real estate agents prior to, during, and after closing. Expanded customer base by providing customer service, developing and executing plans that resulted in lead generation, strong customer relationships and profitable sales. Recipient of Million Dollar Sales Award for increased sales revenue over $2.1 million dollars in first year of sales. Successfully developed and trained the first outside closing department, which increased revenue, sales and clientele.