Michele Simms

Dynamic customer service professional with extensive experience at Williams Sonoma, excelling in problem-solving and technical support. Proven ability to enhance customer satisfaction through effective communication and multitasking. Recognized for building strategic partnerships and delivering exceptional service, consistently exceeding expectations in fast-paced environments.

Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards., Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally., Ability to take direction and to navigate through multiple systems while maintaining composure under stressful and fast-paced conditions., Strong written and verbal communication., Year(s) of Experience, Year(s) of Experience, Year(s) of Experience, Year(s) of Experience, Year(s) of Experience