Michele Smith
Ashland,KY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
Hershel "Woody" Williams VA Medical Center
12.2022 - Current
- Mailed patient appointment letters by written communication.
- Maintained and obtained medical records.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Verified and updated clinical records.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Interviewed patients in person or by telephone to verify and update clinical and demographic records.
- Used electronic data processing (DEPP) systems to maintain and record patient data and generate reports.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Performed medical records management, including filing, organizing and scanning documents.
- Adhered to strict policy and procedures in determining decisions for Veterans.
- Reviewed and stayed current on all laws and procedures in relations to Veteran's scheduling and examination needs.
- Utilizes reports to assist in care delivery process.
- Initiates, completes and verifies patient eligibility for benefits.
- Serves as coordinator for questions including interpretation and implementation of all policies.
- Participates and provides input in problem solving on operational issues or procedures.
Manager
Lowes Home Improvment
02.2022 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Ophthalmology Technician
Tri-state Ophthalmology
09.2021 - 02.2022
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Chiropractic Technician
Core Health Centers
05.2019 - 09.2021
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Taught patients about medications, procedures, and care plan instructions.
Teller
City National Bank
01.2019 - 05.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
Store Manager
GNC
01.2018 - 01.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Burch High School
Delbarton, WV06.1994
Skills
- Medical Record Assessment
- Medical Terminology Understanding
- Decision Making
- Computer Skills
- Oral Communication
- Interpretation of Laws and Regulations
- Reasoning
- Written Communication
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Timeline
Advanced Medical Support Assistant
Hershel "Woody" Williams VA Medical Center
12.2022 - Current
Manager
Lowes Home Improvment
02.2022 - 12.2022
Ophthalmology Technician
Tri-state Ophthalmology
09.2021 - 02.2022
Chiropractic Technician
Core Health Centers
05.2019 - 09.2021
Teller
City National Bank
01.2019 - 05.2019
Store Manager
GNC
01.2018 - 01.2019
High School Diploma -
Burch High School
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