Health information professional with extensive experience in maintaining accurate and secure patient records. Proven track record of improving data management processes and ensuring compliance with healthcare regulations. Reliable team collaborator with strong emphasis on delivering results and adaptability to evolving healthcare needs. Skilled in data analysis, EHR systems, and maintaining confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Information Specialist II
Datavant
11.2021 - Current
Safeguarded patient privacy by ensuring compliance with HIPAA and company policies.
Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
Maintained up-to-date knowledge of industry trends, attending relevant workshops and conferences to continuously improve professional skills.
Assisted with the preparation for and successful completion of audits by external agencies, demonstrating compliance with all industry regulations.
Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
Served as a resource for other team members by sharing expertise and knowledge on complex health information management topics, contributing to overall departmental success.
Developed comprehensive training materials for incoming Health Information Specialists, ensuring a smooth onboarding process and consistent performance standards across the team.
Reduced billing errors and increased revenue with thorough reviews of insurance claims and documentation requirements.
Tracked and monitored requests for medical records release.
Communicated effectively with staff, patients, and insurance companies by email and telephone.
Maintained accuracy, completeness, and security for medical records and health information.
Followed up with medical staff regarding missing information in patient records.
Utilized electronic medical record systems to store, retrieve and process patient data.
Followed exact procedures for handling transfers and other releases of medical records.
Sorted and distributed incoming and outgoing medical records.
Assisted in preparation of medical reports for external parties.
Assisted in training new staff on medical record processing and filing procedures.
Streamlined document retrieval processes to enhance operational efficiency.
Handled incoming requests via mail, phone, and in-person inquiries promptly.
Analyzed medical records for accuracy, ensuring adherence to legal standards.
Coordinated training on handling protected health information for new employees.
Maintained knowledge of current state laws and HIPAA regulations regarding medical records.
Mentored junior team members, fostering positive working relationships within the department.
Substitute Teacher
Enterprise Consolidated School District
04.2016 - Current
Instructed students from kindergarten through high school on assignments left by absent educators.
Assisted students with questions regarding assignments to ensure understanding.
Monitored student comprehension to build confidence in assignment completion.
Served as administrative front office secretary as required.
Managed check-in and check-out process for late and early dismissals, maintaining accurate records.
Handled phone inquiries, made copies, faxed documents, and retrieved records effectively.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Supervised lunchroom and recess activities.
Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Cemetery Representative
Mississippi Veterans Affairs Board
09.2020 - 07.2021
Delivered specialized and general clerical assistance to Newton Veterans Memorial Cemetery office.
Performed clerical tasks including copying, faxing, emailing, filing, and inventory management.
Executed routine and non-routine functions such as document preparation and correspondence sorting.
Prepared reports for Cemetery Administrators to support operational decision-making.
Served as timekeeper utilizing Kronos system for payroll accuracy.
Represented Mississippi Veterans Memorial Cemetery in meetings with funeral directors and families.
Provided graveside and marker information to bereaved family members.
Maintained cemetery traffic control while assisting visitors in locating gravesides.
Enhanced company reputation by providing exceptional customer service and support.
Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Client Service Representative
Ciox Health
10.2017 - 10.2020
Processed releases of information for four hospitals, ensuring compliance with HIPAA regulations.
Safeguarded patient privacy by restricting access to authorized personnel only.
Received and responded to incoming requests through mail, phone, and in-person inquiries.
Date-stamped requests and highlighted key data to expedite processing.
Checked all medical record requests for compliance with established procedures.
Maintained knowledge of state laws and facility policies regarding information release.
Uphold confidentiality and ethical standards in handling patient medical records.
Gained administrative experience in office setting, including release of information and medical terminology.
Handled sensitive client information with discretion, ensuring confidentiality at all times.
Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Managed incoming calls, providing prompt and accurate information to clients about products and services.
Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Utilized active listening skills to identify customer needs and provide appropriate solutions.
Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
Participated in ongoing training sessions to stay current on industry trends and best practices.
Investigated and resolved customer inquiries and complaints quickly.
Maintained up-to-date knowledge of product and service changes.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Delivered prompt service to prioritize customer needs.
Responded proactively and positively to rapid change.
Cross-trained and backed up other customer service managers.
Education
Associate of Applied Science - Health Information Technology
Meridian Community College
Meridian, MS
08-2022
Skills
HIPAA compliance
Electronic health records
Healthcare analytics
Patient confidentiality maintenance
Medical office procedures
Document scanning
Clinical documentation improvement
Revenue cycle management
Health information exchange
Medical record auditing
Healthcare regulatory compliance
Healthcare informatics
Healthcare data security
Healthcare data visualization
Medical record retrieval
Medical records retention
Medical claims processing
Medical terminology proficiency
Data privacy practices
Electronic health records management
Medical document scanning
Healthcare data quality
Health information technology
Healthcare data analysis
Release of information requests
Healthcare data standards
EHR software navigation
HIPAA compliance and regulations
Quality assurance monitoring
Health records review
Effective communication
HIPAA and HITECH requirements
Office administration
Training and mentoring
Medical terminology
Accurate documentation
Quality improvement
Interpersonal and written communication
Facility workflow
Health information systems
Trained in EPIC, MediTech, eClinical, NextGen, and Greenway
Proficient in EPIC, MediTech, eClinical
HIPAA expert
Daily facility operations
Corporate liaison
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Organizational skills
Active listening
Certification
Registered Health Information Technologist obtained through AHIMA
Languages
English
Native or Bilingual
References
References available upon request.
Timeline
Health Information Specialist II
Datavant
11.2021 - Current
Cemetery Representative
Mississippi Veterans Affairs Board
09.2020 - 07.2021
Client Service Representative
Ciox Health
10.2017 - 10.2020
Substitute Teacher
Enterprise Consolidated School District
04.2016 - Current
Associate of Applied Science - Health Information Technology