Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Michele L. Smith

Enterprise

Summary

Health information professional with extensive experience in maintaining accurate and secure patient records. Proven track record of improving data management processes and ensuring compliance with healthcare regulations. Reliable team collaborator with strong emphasis on delivering results and adaptability to evolving healthcare needs. Skilled in data analysis, EHR systems, and maintaining confidentiality.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Health Information Specialist II

Datavant
11.2021 - Current
  • Safeguarded patient privacy by ensuring compliance with HIPAA and company policies.
  • Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
  • Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
  • Maintained up-to-date knowledge of industry trends, attending relevant workshops and conferences to continuously improve professional skills.
  • Assisted with the preparation for and successful completion of audits by external agencies, demonstrating compliance with all industry regulations.
  • Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
  • Served as a resource for other team members by sharing expertise and knowledge on complex health information management topics, contributing to overall departmental success.
  • Developed comprehensive training materials for incoming Health Information Specialists, ensuring a smooth onboarding process and consistent performance standards across the team.
  • Reduced billing errors and increased revenue with thorough reviews of insurance claims and documentation requirements.
  • Tracked and monitored requests for medical records release.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Sorted and distributed incoming and outgoing medical records.
  • Assisted in preparation of medical reports for external parties.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Streamlined document retrieval processes to enhance operational efficiency.
  • Handled incoming requests via mail, phone, and in-person inquiries promptly.
  • Analyzed medical records for accuracy, ensuring adherence to legal standards.
  • Coordinated training on handling protected health information for new employees.
  • Maintained knowledge of current state laws and HIPAA regulations regarding medical records.
  • Mentored junior team members, fostering positive working relationships within the department.

Substitute Teacher

Enterprise Consolidated School District
04.2016 - Current
  • Instructed students from kindergarten through high school on assignments left by absent educators.
  • Assisted students with questions regarding assignments to ensure understanding.
  • Monitored student comprehension to build confidence in assignment completion.
  • Served as administrative front office secretary as required.
  • Managed check-in and check-out process for late and early dismissals, maintaining accurate records.
  • Handled phone inquiries, made copies, faxed documents, and retrieved records effectively.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.

Cemetery Representative

Mississippi Veterans Affairs Board
09.2020 - 07.2021
  • Delivered specialized and general clerical assistance to Newton Veterans Memorial Cemetery office.
  • Performed clerical tasks including copying, faxing, emailing, filing, and inventory management.
  • Executed routine and non-routine functions such as document preparation and correspondence sorting.
  • Prepared reports for Cemetery Administrators to support operational decision-making.
  • Served as timekeeper utilizing Kronos system for payroll accuracy.
  • Represented Mississippi Veterans Memorial Cemetery in meetings with funeral directors and families.
  • Provided graveside and marker information to bereaved family members.
  • Maintained cemetery traffic control while assisting visitors in locating gravesides.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Client Service Representative

Ciox Health
10.2017 - 10.2020
  • Processed releases of information for four hospitals, ensuring compliance with HIPAA regulations.
  • Safeguarded patient privacy by restricting access to authorized personnel only.
  • Received and responded to incoming requests through mail, phone, and in-person inquiries.
  • Date-stamped requests and highlighted key data to expedite processing.
  • Checked all medical record requests for compliance with established procedures.
  • Maintained knowledge of state laws and facility policies regarding information release.
  • Uphold confidentiality and ethical standards in handling patient medical records.
  • Gained administrative experience in office setting, including release of information and medical terminology.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.

Education

Associate of Applied Science - Health Information Technology

Meridian Community College
Meridian, MS
08-2022

Skills

  • HIPAA compliance
  • Electronic health records
  • Healthcare analytics
  • Patient confidentiality maintenance
  • Medical office procedures
  • Document scanning
  • Clinical documentation improvement
  • Revenue cycle management
  • Health information exchange
  • Medical record auditing
  • Healthcare regulatory compliance
  • Healthcare informatics
  • Healthcare data security
  • Healthcare data visualization
  • Medical record retrieval
  • Medical records retention
  • Medical claims processing
  • Medical terminology proficiency
  • Data privacy practices
  • Electronic health records management
  • Medical document scanning
  • Healthcare data quality
  • Health information technology
  • Healthcare data analysis
  • Release of information requests
  • Healthcare data standards
  • EHR software navigation
  • HIPAA compliance and regulations
  • Quality assurance monitoring
  • Health records review
  • Effective communication
  • HIPAA and HITECH requirements
  • Office administration
  • Training and mentoring
  • Medical terminology
  • Accurate documentation
  • Quality improvement
  • Interpersonal and written communication
  • Facility workflow
  • Health information systems
  • Trained in EPIC, MediTech, eClinical, NextGen, and Greenway
  • Proficient in EPIC, MediTech, eClinical
  • HIPAA expert
  • Daily facility operations
  • Corporate liaison
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening

Certification

  • Registered Health Information Technologist obtained through AHIMA

Languages

English
Native or Bilingual

References

References available upon request.

Timeline

Health Information Specialist II

Datavant
11.2021 - Current

Cemetery Representative

Mississippi Veterans Affairs Board
09.2020 - 07.2021

Client Service Representative

Ciox Health
10.2017 - 10.2020

Substitute Teacher

Enterprise Consolidated School District
04.2016 - Current

Associate of Applied Science - Health Information Technology

Meridian Community College