Michele Smith
Registered Nurse
Port Charlotte,USA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage, education, and care coordination in varied healthcare environments. Works well with diverse patient populations, consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Inpatient RN- Medical
Exceptional Community Hospital
12.2023 - 04.2025
- Provided care for 4-5 patients on Acute Medical unit
- Floated to ED as needed to assist with patient care when Inpatient census low
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
RN- Medical/Surgical
Medical Solutions
03.2021 - 08.2023
- Demonstrated adaptability when reassigned to different hospitals or working with diverse populations while maintaining high levels of quality care provision.
- Prioritized critical thinking skills in assessing patient conditions, leading to timely interventions that prevented complications or deterioration of health status.
- Enhanced patient satisfaction by providing compassionate and attentive care to a diverse population of patients.
- Contributed to a positive work environment through effective communication and collaboration with colleagues and supervisors.
- Provided emotional support and education to patients and their families during difficult medical situations, fostering a sense of trust and promoting positive relationships.
Staff RN- Medical/Surgical/Oncology
Fawcett Memorial Hospital
01.2019 - 04.2020
- Organized and focused on the care of six patients with diverse needs on busy Medical/Surgical/Oncology unit, also floated to Med/Surg/Tele, Surgical, Spine/Ortho, and PCU to meet the needs of the facility and ensure positive patient care outcomes
- Precepted newly graduated RNs and fostered their growth through constructive feedback and guidance which included ongoing collaboration with the Clinical Educator
- Consistently ensured accurate documentation of care and education provided using electronic medical record
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
Clinical Educator
Village Place Health and Rehabilitation
12.2017 - 01.2019
- Facilitation of new-hire orientation for all departments, and delivery of ongoing facility-wide education for 160 employees
- Administer staff immunizations and maintain up-to-date employee health records, as well as monitor immunization compliance for all patients in 104-bed facility
- Utilize McGeer's Criteria to determine Healthcare Acquired Infection rates and proper antibiotic usage as part of the Corporate-wide Antibiotic Stewardship program, thereby decreasing unnecessary antibiotic usage with the goal of preventing Multi-Drug Resistant Organisms
- Evaluated clinical competencies of staff members, identifying areas for improvement and providing targeted training solutions.
RN Unit Care Coordinator
Life Care Center
09.2016 - 07.2017
- Coordinated patient care services through interpersonal interactions allowing patients to attain and maintain physical, mental, and psychosocial well-being
- Effectively directed the functions of staff including nurses and nursing assistants to ensure the delivery of outstanding patient care
- Participated in interdisciplinary team meetings to ensure implementation of best practices; following organizational policies and procedures
RN Staff Educator
Sykes Assistance Services Corporation
11.2014 - 09.2015
- Facilitation of new-hire orientation in both traditional and virtual classroom settings
- Collaboration with Clinical Team Managers on an ongoing basis to ensure RN staff achieve call efficiency metrics
- Ensured 85% of new hires achieved/exceeded clinical quality metrics as defined in the RN development review, prior to being released to Operations
Teletriage Nurse
Sykes Assistance Services Corporation
10.2010 - 11.2014
- Shared expertise in nursing procedures in the telephone assessment of callers with unanticipated illness/trauma or to health information inquiries
- Take charge of triaging callers using appropriate call process; leveraging competent nursing skills; and ensuring delivery of appropriate, current, and adequate information
- Comply with established call center metrics, quality standards and service delivery standards to achieve optimum performance
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Clinical Team Manager
Sykes Assistance Services Corporation
04.2011 - 04.2012
- Simultaneously applied corporate and client established call center metrics and service delivery standards while supervising a staff of 12 to 15 nurses
- Rendered keen oversight to team and individual performance by assessing performance indicators through use of technology and operational reports; tracked quality, accuracy, and call/nursing process by completing call audits
- Executed Performance Empowerment Plan (PEP) meetings on a monthly basis to tackle nurse performance relative to departmental and operational metrics
- Promoted a culture of continuous learning through professional development opportunities for all team members.
Education
Professional Administration
Barry University
Miami, FLAssociate of Science - Nursing
Edison Community College
Fort Myers, FLSkills
- Communication
- Staff and Patient Education
- Administration/Management
- Nurse Precepting/Mentoring
- Interdisciplinary Collaboration
- Telehealth Nursing
- Preventive health
- Emotional intelligence
- Health and wellness expertise
- Health promotion
Certification
- Multistate Florida RN License valid through April 2026
- Minnesota RN License valid through October 2026
- AHA BLS for Healthcare Providers valid through December 2025
- Introduction to Integrative Therapies and Healing Practices, University of Minnesota - achieved July 2025
Languages
English
Native or Bilingual
Timeline
Inpatient RN- Medical
Exceptional Community Hospital
12.2023 - 04.2025
RN- Medical/Surgical
Medical Solutions
03.2021 - 08.2023
Staff RN- Medical/Surgical/Oncology
Fawcett Memorial Hospital
01.2019 - 04.2020
Clinical Educator
Village Place Health and Rehabilitation
12.2017 - 01.2019
RN Unit Care Coordinator
Life Care Center
09.2016 - 07.2017
RN Staff Educator
Sykes Assistance Services Corporation
11.2014 - 09.2015
Clinical Team Manager
Sykes Assistance Services Corporation
04.2011 - 04.2012
Teletriage Nurse
Sykes Assistance Services Corporation
10.2010 - 11.2014
Professional Administration
Barry University
Associate of Science - Nursing
Edison Community College
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