Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michele Smith

Rome,New York

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food Service Coordinator

Cliffs Local Market
Kirkland, New York
07.2025 - Current
  • Provided customer service by addressing inquiries and resolving issues promptly.
  • Assisted in inventory management and stock replenishment for food supplies.
  • Implemented safety protocols for food handling and kitchen cleanliness.
  • Trained new staff on operational procedures and customer engagement techniques.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Maintained accurate records of inventory, purchases, sales, waste, and other financial data.
  • Implemented cost reduction measures without sacrificing quality or taste.
  • Adhered to sanitation guidelines as established by local health department regulations.

Store Associate

Cliffs Local Market
Kirkland, New York
06.2024 - 07.2025
  • Assisted customers with product inquiries and provided exceptional service.
  • Operated cash register efficiently during high-traffic periods.
  • Ensured compliance with safety regulations throughout the store environment.
  • Handled customer complaints professionally, resolving issues effectively and courteously.
  • Ensured the cleanliness and tidiness of the store.
  • Demonstrated excellent customer service skills at all times.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Provided cash register operations and handled customer payments.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.

Insurance Claims Specialist

MetLife
Oriskany, New York
04.2024 - 06.2024
  • Processed insurance claims by evaluating documentation and confirming coverage details.
  • Communicated with clients to gather information and clarify claim inquiries.
  • Reviewed policy terms to ensure compliance with company guidelines and regulations.
  • Processed requests for additional documentation from customers in a timely manner.
  • Assisted customers in filing new insurance claims and provided status updates on existing ones.

Bakery Supervisor

Bon Appetit Management
Clinton , New York
01.2022 - 01.2024
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Conducted regular inspections of equipment to identify maintenance needs or malfunctions.
  • Coordinated with vendors on pricing and delivery schedules for ingredients and supplies.
  • Created work schedules for employees to meet customer demands while controlling labor costs.
  • Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
  • Coordinated bakery production schedule to efficiently meet customer demands and special orders.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Monitored temperatures of prepared food and cold-storage areas.

Bakery Supervisor

Parkhurst Dining
Clinton, NY
01.2022 - 01.2023
  • Supervised daily bakery operations and staff performance at Parkhurst Dining.
  • Trained new employees on baking techniques and food safety standards.
  • Managed inventory levels for baking ingredients and supplies efficiently.
  • Ensured compliance with health regulations and maintained cleanliness in the bakery.
  • Coordinated with culinary teams to create seasonal menu offerings.
  • Implemented best practices for waste reduction in the baking process.
  • Assisted in quality control by inspecting baked goods before service.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Helped with bakery accounting by entering invoices and administering payroll.
  • Created new recipes and developed process improvements to avoid wastages.
  • Maintained records of production output, waste levels and other operational metrics.
  • Oversaw packaging processes to guarantee accurate labeling and compliance with applicable laws.
  • Supervised and trained staff in the bakery, including assigning duties and tasks.
  • Established procedures for safe handling, storage and disposal of hazardous materials used in baking process.

Cafe Manager

Peter’s Cornucopia
New Hartford, New York
08.2021 - 01.2022
  • Managed daily operations of a busy cafe environment.
  • Resolved customer complaints to maintain a positive experience.
  • Maintained cleanliness and organization of the cafe space daily.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.

Supervisor

Bon Appetit Management
Clinton, NY
10.2016 - 01.2022
  • Supervised daily operations to ensure high-quality food service standards.
  • Managed staff schedules and assignments to optimize workflow efficiency.
  • Trained new employees on food safety and customer service protocols.
  • Conducted regular inspections to uphold cleanliness and safety regulations.
  • Resolved customer complaints promptly to enhance guest satisfaction experience.
  • Implemented process improvements to streamline kitchen operations and service delivery.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Trained new employees on company policies and procedures.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Acted as a liaison between upper management and staff, facilitating open communication.

Education

Associate of Arts - Restaurant Management

Mohawk Valley Community College
Rome, New York
05-2015

Skills

  • Inventory management
  • Food safety protocols
  • Customer service
  • Staff training
  • Sanitation compliance
  • Restaurant operations

Certification

Serv Safe Certification

Timeline

Food Service Coordinator

Cliffs Local Market
07.2025 - Current

Store Associate

Cliffs Local Market
06.2024 - 07.2025

Insurance Claims Specialist

MetLife
04.2024 - 06.2024

Bakery Supervisor

Bon Appetit Management
01.2022 - 01.2024

Bakery Supervisor

Parkhurst Dining
01.2022 - 01.2023

Cafe Manager

Peter’s Cornucopia
08.2021 - 01.2022

Supervisor

Bon Appetit Management
10.2016 - 01.2022

Associate of Arts - Restaurant Management

Mohawk Valley Community College
Michele Smith