Michele Smith
Rome,New York
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Coordinator
Cliffs Local Market
Kirkland, New York
07.2025 - Current
- Provided customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management and stock replenishment for food supplies.
- Implemented safety protocols for food handling and kitchen cleanliness.
- Trained new staff on operational procedures and customer engagement techniques.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Maintained accurate records of inventory, purchases, sales, waste, and other financial data.
- Implemented cost reduction measures without sacrificing quality or taste.
- Adhered to sanitation guidelines as established by local health department regulations.
Store Associate
Cliffs Local Market
Kirkland, New York
06.2024 - 07.2025
- Assisted customers with product inquiries and provided exceptional service.
- Operated cash register efficiently during high-traffic periods.
- Ensured compliance with safety regulations throughout the store environment.
- Handled customer complaints professionally, resolving issues effectively and courteously.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Insurance Claims Specialist
MetLife
Oriskany, New York
04.2024 - 06.2024
- Processed insurance claims by evaluating documentation and confirming coverage details.
- Communicated with clients to gather information and clarify claim inquiries.
- Reviewed policy terms to ensure compliance with company guidelines and regulations.
- Processed requests for additional documentation from customers in a timely manner.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
Bakery Supervisor
Bon Appetit Management
Clinton , New York
01.2022 - 01.2024
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Conducted regular inspections of equipment to identify maintenance needs or malfunctions.
- Coordinated with vendors on pricing and delivery schedules for ingredients and supplies.
- Created work schedules for employees to meet customer demands while controlling labor costs.
- Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
- Coordinated bakery production schedule to efficiently meet customer demands and special orders.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored temperatures of prepared food and cold-storage areas.
Bakery Supervisor
Parkhurst Dining
Clinton, NY
01.2022 - 01.2023
- Supervised daily bakery operations and staff performance at Parkhurst Dining.
- Trained new employees on baking techniques and food safety standards.
- Managed inventory levels for baking ingredients and supplies efficiently.
- Ensured compliance with health regulations and maintained cleanliness in the bakery.
- Coordinated with culinary teams to create seasonal menu offerings.
- Implemented best practices for waste reduction in the baking process.
- Assisted in quality control by inspecting baked goods before service.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Helped with bakery accounting by entering invoices and administering payroll.
- Created new recipes and developed process improvements to avoid wastages.
- Maintained records of production output, waste levels and other operational metrics.
- Oversaw packaging processes to guarantee accurate labeling and compliance with applicable laws.
- Supervised and trained staff in the bakery, including assigning duties and tasks.
- Established procedures for safe handling, storage and disposal of hazardous materials used in baking process.
Cafe Manager
Peter’s Cornucopia
New Hartford, New York
08.2021 - 01.2022
- Managed daily operations of a busy cafe environment.
- Resolved customer complaints to maintain a positive experience.
- Maintained cleanliness and organization of the cafe space daily.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Monitored food quality regularly to ensure it was up to required standards.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
Supervisor
Bon Appetit Management
Clinton, NY
10.2016 - 01.2022
- Supervised daily operations to ensure high-quality food service standards.
- Managed staff schedules and assignments to optimize workflow efficiency.
- Trained new employees on food safety and customer service protocols.
- Conducted regular inspections to uphold cleanliness and safety regulations.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Implemented process improvements to streamline kitchen operations and service delivery.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Tracked progress on projects and provided timely feedback to staff members.
- Trained new employees on company policies and procedures.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Acted as a liaison between upper management and staff, facilitating open communication.
Education
Associate of Arts - Restaurant Management
Mohawk Valley Community College
Rome, New York05-2015
Skills
- Inventory management
- Food safety protocols
- Customer service
- Staff training
- Sanitation compliance
- Restaurant operations
Certification
Serv Safe Certification
Timeline
Food Service Coordinator
Cliffs Local Market
07.2025 - Current
Store Associate
Cliffs Local Market
06.2024 - 07.2025
Insurance Claims Specialist
MetLife
04.2024 - 06.2024
Bakery Supervisor
Bon Appetit Management
01.2022 - 01.2024
Bakery Supervisor
Parkhurst Dining
01.2022 - 01.2023
Cafe Manager
Peter’s Cornucopia
08.2021 - 01.2022
Supervisor
Bon Appetit Management
10.2016 - 01.2022
Associate of Arts - Restaurant Management
Mohawk Valley Community College