Michele Snedecor
Laplace,LA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
26
26
years of professional experience
Work History
Supervisor
Technical Environmental Services Inc.
02.2019 - Current
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Safety Attendant
Group Construction
12.2018 - 02.2019
- Improved workplace safety by continuously monitoring confined spaces and ensuring proper safety protocols were followed.
- Enhanced communication between myself and the attendants in the confine space.
- Reduced the risk of accidents by maintaining a clean, organized work area around confined spaces.
- Ensured worker safety through diligent application of OSHA regulations during hole watch duties.
- Coordinated with team members to establish effective entry and exit procedures for confined spaces.
- Maintained detailed records of hole watch activities, providing valuable data for future reference and analysis.
- Enhanced safety by diligently monitoring assigned areas for potential fire hazards and violations.
Patient Access Representative
Children Hospital
08.2015 - 02.2019
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Providing excellent customer service by promptly answering patient inquiries.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
Tool Room Attendant
Primoris Services Corp
09.2011 - 09.2015
- Improved tool organization and accessibility by implementing a comprehensive inventory system.
- Reduced tool loss by conducting regular audits and maintaining accurate records.
- Collaborated with team members to identify necessary tools for projects, ensuring timely availability.
- Sorted and delivered materials to different work areas and staff.
- Received incoming shipments of tools and equipment from trucks.
- Kept inventory of hand tools and gauges calibrated for use.
- Monitored incoming and outgoing tools to track locations.
Customer Service Representative
Tulane Hospital
06.1998 - 08.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
Education
Alfred Bonnabel
Metairie, LASouthern University At New Orleans
New Orleans, LAAuguste Escoffier School of Culinary Arts
Boulder, COSkills
- OSHA Compliance- NCCER Safety
- Safety courses
- Confined Space Entry
- Safety and compliance inspections
- Training and mentoring
Timeline
Supervisor
Technical Environmental Services Inc.
02.2019 - Current
Safety Attendant
Group Construction
12.2018 - 02.2019
Patient Access Representative
Children Hospital
08.2015 - 02.2019
Tool Room Attendant
Primoris Services Corp
09.2011 - 09.2015
Customer Service Representative
Tulane Hospital
06.1998 - 08.2011
Alfred Bonnabel
Southern University At New Orleans
Auguste Escoffier School of Culinary Arts
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