Michele Snyder
Audubon,NJ
Summary
Dynamic professional with a proven track record in customer service and facility maintenance, notably with Ec Clean Solutions. Excelled in enhancing customer experiences and streamlining operations. Skilled in Microsoft Office and maintaining high safety standards. Demonstrates strong work ethic and exceptional communication abilities, contributing to significant improvements in client satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Commercial Cleaner
Ec Clean Solutions
Melvern, PA
04.2020 - Current
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Provided exceptional customer service while interacting with clients in a professional manner.
- Monitored building security and safety by locking doors or avoiding hazards.
- Monitored building security and safety by performing tasks such as locking doors after operating hours and checking electrical appliance use to ensure hazards are not created.
Activities Assistant
Autumn Lake Healthcare
Voorhees Township, NJ
11.2024 - 12.2024
- Helped residents participate in activities with basic and advanced mobility support.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Kept activities spaces organized, clean and tidy.
Receptionist
Autumn Lake Healthcare
Voorhees Township, NJ
08.2024 - 12.2024
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted customers, answered general questions and directed to appropriate locations.
Customer Service Representative
Equifax Mortgage Solutions
Mount Laurel, NJ
10.1998 - 05.2020
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Maple Shade High School
Maple Shade Township, NJ06-1993
Skills
- Equipment safety
- Floor maintenance
- Strong work ethic
- Phone etiquette
- Front desk operations
- Mail handling
- Customer and client relations
- Positive and professional
- Resident support
- Senior living experience
- Social integration
- Flexibility
- Account updating
- Email management
- Multi-line telephone operations
- Data entry
- Microsoft outlook
- Microsoft office expertise
- Microsoft PowerPoint
Timeline
Activities Assistant
Autumn Lake Healthcare
11.2024 - 12.2024
Receptionist
Autumn Lake Healthcare
08.2024 - 12.2024
Commercial Cleaner
Ec Clean Solutions
04.2020 - Current
Customer Service Representative
Equifax Mortgage Solutions
10.1998 - 05.2020
High School Diploma -
Maple Shade High School