Summary
Overview
Work History
Education
Skills
Certification
Completed Training Courses
References
Timeline
Generic

Michele Soileau

San Clemente

Summary

Passionate and well versed in applying skills to bring calm to critical situations. Familiar with interpersonal communication, actively listening and collaborative problem solving. Focused on providing vital support to all unhoused individuals. Equipped to manage different types of emergency situations. Superior at multitasking, organizational and conflict resolution skills. Energetic and motivated to assist anyone in crisis.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Guest Advocate

Friendship Shelter
Laguna Beach, CA
06.2022 - Current
  • Ensure proper compliance with safety regulations.
  • Manage guests complaints as well as staff and rectify issues to complete satisfaction.
  • Answer staff and guest inquiries regarding shelter policies and procedures.
  • Support team members to drive growth and development.
  • Identify opportunities for improvement in operational processes.
  • Inspect products for quality assurance making sure medications and food are in accordance to Health and Safety regulations.
  • Track inventory levels and place orders for additional stock when necessary.
  • Maintain up-to-date knowledge of unhoused individuals utilizing the HMIS.
  • Arranged special accommodations through ADA guidelines for guests to enhance their experience.
  • Collaborate with other team members to stay current on inventory levels and resolve team/guests issues.
  • Demonstrate strong communication skills when interacting with guests and coworkers.
  • Engage in conversation with guests to understand needs and resolve issues.
  • Greet walk-in and phone guests, determining interests and needs.
  • Routinely deescalate frustrated quests to promote safety and improvements in mental health.
  • Follow regular schedule of pickups and dropoffs for guests and other unhoused individuals.

Driver

DoorDash
San Clemente, CA
08.2021 - 06.2022
  • Delivered food to customers in a timely and efficient manner.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Documented daily mileage, gas, and other data.
  • Delivered goods and services to customers on time and in excellent condition.
  • Secured merchandise, avoiding damage during transportation.

Pet Bather

Zuri Pet Spa
San Juan Capistrano, CA
01.2017 - 08.2021
  • Encouraged owners to schedule regular visits for their pets in order to maintain optimal physical health.
  • Greeted customers upon arrival in a friendly manner and answered questions regarding services offered.
  • Checked animals for fleas or ticks before bathing process began.
  • Bathed pets using appropriate shampoo solutions depending on the animal's coat type and condition of skin.
  • Dried animals thoroughly after bathing using towels and blow dryers set at appropriate temperatures.
  • Delivered excellent service to pet owners to drive repeat business.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Utilized safe lifting techniques when transferring pets from cages into tubs or onto tables.
  • Administered first aid treatment to injured pets if needed while waiting for veterinarian assistance.
  • Recommended additional services such as de-matting or conditioning treatments when necessary.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Observed signs of stress or discomfort in animals during grooming session and took corrective action immediately.
  • Performed nail trims on animals as requested by clients or veterinarians.
  • Monitored all animals during baths to ensure safety at all times.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Housekeeping and Laundry Attendant

Quiburri
Benson, AZ
05.2014 - 01.2017
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Washed, dried, folded and ironed clothes according to customers' preferences.
  • Stocked linen closets with fresh linens and supplies.
  • Followed established safety guidelines while operating equipment such as vacuum cleaners.
  • Removed trash, recycling and linens from rooms to transport to designated areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.

Education

Some College (No Degree) -

Pima Community College
Tucson, AZ

Some College (No Degree) -

University of Phoenix
Tempe, AZ

Skills

  • Training Delivery
  • Guests Representation
  • Mentorship
  • Mediation
  • Team Collaboration
  • Creative and Critical Thinking
  • Conflict Resolution
  • Community Advocacy
  • Administrative Support
  • Attention to Detail
  • Judgement and Decision Making
  • Document Management
  • Deadline Adherence
  • Interpersonal Skills
  • Effective Multitasking
  • Collaboration and Teamwork

Certification

  • CPR CERTIFIED
  • FIRST AID CERTIFIED

Completed Training Courses

QuiburriZuriClemente
  • Narcan Training
  • Best Practices for serving LGBTQ+ community
  • Motivational Interviewing
  • Domestic Violence Training
  • Trauma Informed Care
  • Mental Health Basics and Deescalation
  • Blood Pathogen Awareness
  • Harm Reduction
  • Boundaries and Self Care

References

References available upon request.

Timeline

Lead Guest Advocate

Friendship Shelter
06.2022 - Current

Driver

DoorDash
08.2021 - 06.2022

Pet Bather

Zuri Pet Spa
01.2017 - 08.2021

Housekeeping and Laundry Attendant

Quiburri
05.2014 - 01.2017

Some College (No Degree) -

Pima Community College

Some College (No Degree) -

University of Phoenix

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Michele Soileau