Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Shaffery

Corpus Christi

Summary

I have been an active seller and chat show host for 2 years at Whatnot. I work closely with The Community Team and was asked to join as a Whatnot Community Seller Host, a 5 star rating, currently in Beta for customer service and under 1 day shipping

Overview

22
22
years of professional experience

Work History

Whatnot Seller

Whatnot
04.2023 - Current
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Utilized product knowledge to educate customers on features and benefits.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
  • Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
  • Used well- established online selling techniques and procedures to market products on [Type] sites.
  • Built relationships with customers and community to promote long term business growth.

Director of Residential Activities

Southampton Estates
03.2010 - 03.2018
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.

Sales Consultant

Davids Bridal
02.2003 - 01.2010
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.

Education

Associate of Arts - Business Administration

Union County College
Cranford, NJ
06-1987

Skills

  • Customer engagement
  • Marketing strategies
  • Inventory management
  • Sales techniques
  • Social media marketing
  • Brand awareness
  • Shipping
  • Professional networking
  • Online auction tactics
  • Hospitality and accommodation
  • Teamwork and collaboration
  • Organizational skills
  • Attention to detail
  • Team building
  • Problem-solving
  • Active listening
  • Multitasking
  • Conflict resolution
  • Interpersonal communication
  • Written communication
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Effective communication

Timeline

Whatnot Seller

Whatnot
04.2023 - Current

Director of Residential Activities

Southampton Estates
03.2010 - 03.2018

Sales Consultant

Davids Bridal
02.2003 - 01.2010

Associate of Arts - Business Administration

Union County College

Similar Profiles

CREATE PROFILE