Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Stephens

Houston

Summary

Dedicated Correctional Officer with expertise in de-escalation techniques and emergency response. Proven ability to maintain safety and order while fostering collaboration among team members. I was awarded Employee of the Month for saving the life of a choking inmate.

Overview

23
23
years of professional experience

Work History

Correctional Officer

TDCJ
Dayton,TX
10.2010 - Current
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Monitored inmate behavior and intervened in potential conflicts to prevent escalation.
  • Enforced security protocols to maintain safety and order within facility.
  • Conducted regular inspections of inmate housing areas for contraband and compliance.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Pharmacy Technician

Kroger
Kingwood, TX
12.2005 - 07.2024
  • Streamlined medication preparation processes to enhance workflow efficiency.
  • Assisted pharmacists in dispensing medications and managing inventory.
  • Maintained accurate records of prescription transactions and patient information.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Pharmacy Technician

Walmart
La Porte, TX
09.2003 - 09.2005
  • Collaborated with healthcare professionals to optimize patient care and medication management.
  • Implemented quality control measures to ensure compliance with safety standards.
  • Mentored new pharmacy technicians on operational procedures and best practices.
  • Developed training materials for staff to improve knowledge of pharmaceutical products.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Education

Associate of Science - Criminal Justice

San Jacinto College
Pasadena, TX
12-2009

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Trained in defensive tactics
  • Weapons training
  • Prisoner transport
  • Inmate behavior modification tactics
  • Emergency management

Timeline

Correctional Officer

TDCJ
10.2010 - Current

Pharmacy Technician

Kroger
12.2005 - 07.2024

Pharmacy Technician

Walmart
09.2003 - 09.2005

Associate of Science - Criminal Justice

San Jacinto College