MICHELE STERGIO
EASTON,PA
Summary
Knowledgeable Vice President of Operations with over 13 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
32
32
years of professional experience
Work History
Vice President of Operations
Specification Lighting Sales
New York, NY
09.2010 - Current
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Oversaw the development and implementation of policies and procedures related to operational activities.
- Provided direction to staff on all aspects of operational processes.
- Created reports summarizing operational results for management review.
- Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
- Conducted new employee orientation and onboarding processes.
- Managed the administration of employee benefits such as health insurance, 401k plans, and vacation time.
- Assisted in recruitment efforts by screening resumes and conducting interviews with potential candidates.
- Maintained personnel records according to established procedures while ensuring confidentiality of information.
- Performed payroll processing activities, including timesheet calculations, deductions, and bonuses.
Project Manager
Electric Lighting Agency
New York, NY
09.2001 - 06.2010
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Developed and maintained project plans, timelines, and budgets.
- Created and implemented processes to ensure successful completion of projects.
- Identified risks associated with each project and developed strategies for mitigating those risks.
Restaurant
The Wood Company
Allentown, PA
09.1991 - 01.2001
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Education
Bachelor of Science - Hotel, Motel, and Restaurant Management
Marywood University
Scranton, PA06.1991
Skills
- Process Improvements
- Purchasing and Planning
- Capital Spending
- Profitability and Revenue Generation
- Operations Oversight
References
References available upon request.
Timeline
Vice President of Operations
Specification Lighting Sales
09.2010 - Current
Project Manager
Electric Lighting Agency
09.2001 - 06.2010
Restaurant
The Wood Company
09.1991 - 01.2001
Bachelor of Science - Hotel, Motel, and Restaurant Management
Marywood University
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