Michele Stevens
Benicia,CA
Summary
Seeking a full-time position that offers professional challenges utilizing interpersonal strengths, allowing for growth. One that requires excellent time management and problem-solving skills. One that benefits from a good attitude and great customer service. Strengths include: strive for professional and personal growth, consistent top performer in product knowledge and up-selling, detail-oriented team player with strong organizational skill, ability to handle multiple projects simultaneously with a high degree of accuracy, work independently and well with others, and work well under pressure.
Overview
17
17
years of professional experience
Work History
Teller
Wells Fargo
09.2024 - Current
- Managing and scheduling banker appointment. Sending emails and referrals to appropriate bankers with thorough communication and documentation.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
Retail Sales Associate
Sunrun
01.2024 - 09.2024
- Talk to customers about solar, their home, sun-powered energy and what the company does to provide solar, including financial options.
- Maintain open communication pipeline with the client and solar team.
- Be approachable, friendly and easy to talk to about the mission and services.
- Be an active listener, helpful, and thorough when setting up appointments with the potential customer and Sunrun team.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Know the product.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Among 3 top sales associates consistently, upon hire.
Bartender/Server
Dead Fish
02.2022 - 06.2023
- Great reviews; frequently asked for by name, section requested.
- Up-sold menu items to customers, driving up per-sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, weekends. Made non-alcoholic/alcoholic drinks for restaurant seating 400+ people.
- Performed opening/closing duties, printed sales reports, set up for incoming shift, prepared cash drawers, took inventory.
- Kept bar presentable and well-stocked.
- Followed alcohol awareness procedures to prevent guest intoxication. Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender/Server
Back Forty Texas Bbq Roadhouse & Saloon
03.2015 - 02.2022
- As bartender served 16 seat bar top plus 7 tables.
- For catering coordinated with manager, gathered product, set up event, served event, closed down, and unpacked at restaurant. Set up stations, coordinated service for multiple dining areas, 350+ diners
- Top sales for restaurant, up-sold liquor and specials. Received employee of quarter two times. 100% score on "Secret Shopper".
- Bartending supported needs of 10+ person wait staff attending specific needs of countless customers daily.
- Lead server for large parties of up to 30.
Shift Manager
Starbucks
09.2008 - 07.2014
- Trained and mentored new employees to maximize team performance.
- Supervised/performed to company standards, compliance requirements for operations store cleanliness. Often sent to underperforming stores as damage control to meet Health Department standards.
- Kept 5+ employees operating productively, working on tasks to increase business and customer satisfaction.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
Skills
- Energetic and friendly customer service
- Multitasking
- Problem Solving
- Independent and work well with others
- Strong communication skills
- Inventory management
- Detail Oriented
- Strong product knowledge
- Relationship building and management
- Financial record keeping
- Regulatory compliance
- Accounting systems and software
- Account management
- Ledger and balance sheet entry
References
- Ron Bower (925) 382-4464 _ The Dead Fish
- Mike Warren (925) 250-9868 _ The Back Forty (Owner)
- Alex Antolin (707) 208-2464 Wells Fargo
- Justin Shilts (925) 408-5024 _ Starbucks ( Manager)
Timeline
Teller
Wells Fargo
09.2024 - Current
Retail Sales Associate
Sunrun
01.2024 - 09.2024
Bartender/Server
Dead Fish
02.2022 - 06.2023
Bartender/Server
Back Forty Texas Bbq Roadhouse & Saloon
03.2015 - 02.2022
Shift Manager
Starbucks
09.2008 - 07.2014
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