Michele Stokes
Fort Lauderdale,FL
Summary
Hardworking Site Supervisor knowledgeable about Outpatient Services operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Site Lead Registered Nurse (RN)
Holy Cross Urgent Care and Diagnostic Center
01.2022 - Current
- Collaborate with the physician/provider and patient
- Direct the clinical staff at the clinic assigned including scheduling, inventory control, ordering of all necessary supplies, clinical documentation, maintaining the aesthetics of the clinic, and overseeing operational standards
- Maintains appropriate clinical/clerical standards
- Follows the policy and procedures as written in the Company Policy and Procedure Manual
- Assists to maintain the proper number of staff members needed to staff all clinic location needs
- This includes assistance with training, scheduling, competencies, and minimizing the use of overtime/temporary labor
- Maintains adequate inventory of clinical supplies by preparing and submitting requisition requests to Administration on a recurring basis
- Ensures ordering of all supplies, narcotics, instruments, and other materials needed to maintain clinical standards
- Provides oversight and guidance to the staff and assists with orientation and training in coordination with other company administrators
- Works with the company administrators to ensure that staff members are providing the highest level of customer service
- Maintains all clinical documentation, including narcotics logs, sample medication logs, patient lab logs, quality control logs, patients to ER logs, and disposal of expired medications logs; all are to be kept up to date for compliance with applicable regulatory agencies.
Patient Access Representative
Holy Cross Urgent Care and Diagnostic Center
12.2018 - 12.2022
- Obtain accurate financial and demographic information to register patients
- Receive, investigate, and respond to various inquiries in a pleasant and helpful manner
- Determine the financial status of the patient and/or guarantor and complete all financial/insurance-related functions and signatures
- Communicate with third-party payors to obtain insurance benefits and authorizations.
Clinical Documentation Specialist
Schumacher Clinical Partners (TSG Resources, Inc.)
11.2017 - 09.2018
- Educated emergency/hospital medicine providers on documentation/coding requirements
- Counseled providers identified as outliers via face-to-face interaction, phone, web-based, and/or email, meeting the minimum number of contacts per week
- Advised and educated internal operations teams on documentation/coding requirements
- Participated in provider Electronic Medical Record (EMR) training and provided feedback/clarification on documentation/coding and workflow concepts
- Analyzed coding and billing data to identify documentation and RVU outliers at the facility and provider level to deliver additional documentation/coding education.
Clinical Systems Specialist
American Anesthesiology
12.2013 - 11.2017
- Conducted implementation of the Quantum CNS Anesthesia Quality System including the pre-implementation assessment, post-implementation follow-up, and ongoing system support
- Coordinated initial go-live visits in to document the requirements of the practice’s office and clinical workflow as they pertain to the implementation of the system
- Served as an application expert for the practices during the implementation process, on-site go-live support, and post-implementation phase
- Developed and delivered classroom style, as well as module-based training, on assigned applications and projects
- Integrated workflows, processes, procedures, and system functionality into training delivery
- Served as subject matter expert to practice-based super users to ensure the development of their skill sets and system knowledge base
- Assisted with conversions, application/system testing, and documentation of system procedures
- Acted as the liaison between clinical staff, business and systems analysts, developers, and project management groups.
Documentation Specialist
TeamHealth
04.2010 - 09.2013
- Collaborated with providers to offer Emergency Medicine coding documentation education to facilitate quality patient care, reduce medical risk and comply with reimbursement guidelines
- Supported and helped hold providers accountable for a complete and thorough documentation of their patient care activities
- Conducted initial provider education, monitored providers’ documentation results, identified areas for improvement, and ongoing training
- Coordinated and conducted provider training based on needs regarding specific documentation requirements, utilizing industry and company best practices.
Education
RN to BSN in Nursing -
Broward College
Miramar, FL08.2024
Bachelor of Science in Health Information Management -
Florida Agricultural And Mechanical University
Tallahassee, FL12.2001
Skills
- Safety assessment
- Financial Management
- Environmental awareness
- Disaster Recovery Planning
Certification
- Basic Life Support (BLS) / Advanced Cardiac Life Support (ACLS), 01/01/24, 01/01/26
- RN, 04/30/25, FL
Timeline
Site Lead Registered Nurse (RN)
Holy Cross Urgent Care and Diagnostic Center
01.2022 - Current
Patient Access Representative
Holy Cross Urgent Care and Diagnostic Center
12.2018 - 12.2022
Clinical Documentation Specialist
Schumacher Clinical Partners (TSG Resources, Inc.)
11.2017 - 09.2018
Clinical Systems Specialist
American Anesthesiology
12.2013 - 11.2017
Documentation Specialist
TeamHealth
04.2010 - 09.2013
RN to BSN in Nursing -
Broward College
Bachelor of Science in Health Information Management -
Florida Agricultural And Mechanical University
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