MICHELE SULLIVAN
Palos Heights,IL
Summary
Dedicated Assistant Manager with experience in continuous process improvement within rapidly evolving markets. Proactive problem-solver who excels in addressing and resolving issues. Thrives on managing multiple projects simultaneously, going above and beyond basic administrative tasks. Recognized for exceptional work ethic and ability to boost company morale.
Agile and adaptable leader with a stellar work history, employing a motivational approach and maintaining an upbeat nature. Skilled in training employees and utilizing organized methods to handle daily planning, scheduling, and customer service needs. Forward-thinking and industrious with a diplomatic communication style that maximizes engagement and satisfaction.
Overview
15
15
years of professional experience
1
1
Managerial Food and Safety Certification
1
1
Illinois Basset Certification
1
1
Social Media and Marketing Certification
Work History
Assistant Manager
Flagg Creek Golf Course
03.2015 - Current
- Assigned employees to specific duties to best meet the needs of the golf course
- Instructed staff on appropriately handling difficult and complicated sales transactions and customers
- Trained and developed new associates on GolfNow POS system and key sales tactics
- Report to city and park district administrators, golf course advisory board members, and elected officials in regards to revenue, special events, and programs related to the golf course
- Implemented a new ordering process and identified poor work habits to improve process effectiveness
- Generated repeat business through exceptional customer service
- Conducted store inventories once per quarter
- Increased profits through effective sales training and troubleshooting profit loss areas
- Interacts with guests in a congenial and professional manner
- Oversees proshop operations, including opening and closing procedures, stater/ranger, and food and beverages operations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Reordered inventory when it dropped below predetermined levels
- Hired, trained and evaluated personnel in sales and marketing
- Examined merchandise to verify that it was correctly priced and displayed
- Scheduled and led monthly meetings for all employees
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Prepares and submits monthly reports as required by the City's Finance Department
- Develop and implement different marketing programs for the golf course through email blasts, social media, brochures, and newsletters
- Administer, coordinate, and market all in house golf leagues, golf outings, private parties, and permanent tee times
- Directly responsible for timely and consistently maintaining the club's USGA handicap system
- Developed strong working relationships with staff, fostering a positive work environment.
- Gateway Special Recreation Association Trustee for the City of Countryside
- Successfully developed the 'Tree Sponsorship Program' which helps replenish the loss of trees damaged by the emerald ash borer
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
Real Estate Broker
Infiniti Properties Inc.
08.2009 - 02.2018
- Advertised client properties on websites, through social media and in real estate guides
- Generated listings for sales and rental properties through cold calls and referrals
- Accompanied buyers and sellers to their home inspections and appraisals
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties
- Oversaw the advertising of properties for web and print media
- Showed properties to potential buyers and other brokers at open houses and by appointment
- Negotiated, facilitated and managed real estate transactions
- Continually stayed up-to-date on mortgage rates and related real estate news
- Presented purchase offers to sellers for consideration
- Created and implemented marketing plans to drive sales
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties
- Coordinated appointments to show marketed properties
- Communicated with clients to understand their property needs and preferences
- Developed and maintained a list of properties suited to different needs and budgets
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Negotiated contracts on behalf of clients
- Guided clients from beginning to end of the home buying process in choosing the right property
Head Golf Coach
Mother McAuley Liberal Arts High School
06.2010 - 10.2014
- Built strong rapport with athletes and assistants before, during, and after coaching seasons
- Taught a range of golf specific skills in a clear, safe manner
- Maintained thorough knowledge of all rules, game procedures, coaching techniques, and current trends in golf
- Acted as a positive role model for team participants, parents and coaches in the community
- Worked closely with athletic directors in scheduling interscholastic contests
- Exhibited excellent teamwork and a strong work ethic by promoting camaraderie
Education
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Skills
- Customer service-oriented
- Report development
- Resourceful
- Accurate and detailed
- Microsoft Outlook, Word and Excel
- Strong interpersonal skills
- Dedicated team player
- Excellent planner and coordinator
- Social media knowledge
- Team leadership
- Staff supervision
- Budgeting and finance
- Contract management
Certification
- Food Manger Safety Certification
- Illinois Basset Certification
- Social Media and Marketing Certification
Timeline
Assistant Manager - Flagg Creek Golf Course
03.2015 - Current
Head Golf Coach - Mother McAuley Liberal Arts High School
06.2010 - 10.2014
Real Estate Broker - Infiniti Properties Inc.
08.2009 - 02.2018
Illinois Institute of Cosmetology - ,
- Food Manger Safety Certification
- Illinois Basset Certification
- Social Media and Marketing Certification
Illinois State University - ,
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