Michele Sweger
Hagerstown,MD
Summary
Experienced with ophthalmic procedures and patient care, essential for providing seamless support to physicians. Utilizes diagnostic equipment and techniques to assist in accurate patient assessments. Strong understanding of patient communication and clinical workflow, contributing to enhanced patient outcomes and operational efficiency.
Overview
10
10
years of professional experience
Work History
Ophthalmic Assistant/Visual Acuity Examiner
Cumberland Valley Retina Consultants
08.2023 - Current
- Diagnostic imaging technician
- Perform ophthalmic assessments such as: IOP, VA, Motility, HPI/CC, Phlebotomy
- GCP Certified
Expert Picker
Herbal Life
07.2022 - 08.2023
- Quality Control
- Inventory Management
- Packing
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Verified proper labeling and identification on all orders before shipment.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Sorted and organized items in designated areas for easy access.
- Followed safety protocols and procedures to minimize workplace accidents.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept work areas neat, clean and free from debris.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Associate
Zales/Kay Jewelers
09.2015 - 08.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- DCA Certified Diamondologist
Assistant Manager
Family Dollar
11.2015 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Associate of Applied Science - Business Administration
Purdue Global
05.2017
High School Diploma - Hotel Lodging Management Cert
Dauphin County Technical School
Harrisburg, PA06.2006
Skills
- Business Management
- Events and Planning
- Hotel Lodging Management
- Inventory
- Cash control
- Patient care
- Ophthalmic terminology
- Visual field testing
- HIPAA compliance
- Visual acuity testing
- Ophthalmic imaging
- Fundus photography
- Medical history taking
- Dilation experience
- OCT scanning
- Post-op workups
- Pupil function assessment
- Vision testing
- Medical history documentation
- Manual refractions
- Intraocular pressure measurement
- Cleaning & sanitation
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Reliability
- Multitasking Abilities
Timeline
Ophthalmic Assistant/Visual Acuity Examiner
Cumberland Valley Retina Consultants
08.2023 - Current
Expert Picker
Herbal Life
07.2022 - 08.2023
Assistant Manager
Family Dollar
11.2015 - 09.2016
Associate
Zales/Kay Jewelers
09.2015 - 08.2021
Associate of Applied Science - Business Administration
Purdue Global
High School Diploma - Hotel Lodging Management Cert
Dauphin County Technical School
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