Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michele Tardif

Bellingham,MA

Summary

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
12.2023 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
  • Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.

Senior Certified Pharmacy Technician

Walgreens
04.2016 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Managed opening and closing duties for pharmacy.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Education

Bachelor of Arts - Digital Communications And Media

Worcester State University
Worcester, MA
12-2005

Skills

  • Medication dispensing
  • Workflow optimization
  • Pharmacy management
  • Direct patient care
  • Patient safety
  • Drug safety
  • Training and mentoring
  • Team building
  • Operations management
  • Staff management
  • Insurance billing
  • Inventory and restocking
  • Immunizations

Certification

Massachusetts State Technician License

PTCB Certified Technician

Timeline

Pharmacy Operations Manager

Walgreens
12.2023 - Current

Senior Certified Pharmacy Technician

Walgreens
04.2016 - Current

Bachelor of Arts - Digital Communications And Media

Worcester State University

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Michele Tardif