Michele Teodoro

• Collected payments, issued receipts and updated accounts to reflect new balances.

• Offered diverse clerical support to office team members,

managed correspondence, answered telephone calls and tracked documentation.

• Maintained business records by updating customer accounts, addresses and information.

• Proofread and corrected correspondence and reports for error-free documentation.

• Monitored calendars and scheduled appointments based on availability and established load limits.

• Maintained organized filing system of paper and electronic documents.

• Coordinated communications, taking calls, responding to emails and interfacing with clients.

• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

• Assisted with accounts receivable and accounts payable.

• Resolved customer inquiries, questions and concerns 1o

consistently offer quality service and meet performance

benchmarks.

• Answered high volume of incoming calls and emails providing highest level of professionalism and knowledgeable service to every customer.

• Consulted with customers regarding needs and addressed

concerns.

• Assisted cashiers with processing customer payments and documenting orders.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Restocked condiments, beverages and utensils per expected use levels.
• Served food according to temperature, safety and presentation guidelines.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Followed all proper handling procedures for prepared foods, ingredients and leftovers.
• Prepared ingredients and recipe components ahead of time.
• Cleaned and sanitized surfaces, tools and equipment.
• Provided exemplary service to students, staff and visitors.
• Tracked meal purchases and accepted payments at cash register.
• Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
• Received and stored incoming supplies according to procedures.
• Provided attentive service and proactively assessed guest needs.

• Adhered to food safety regulations and guidelines, providing customers with healthy and delicious food and beverage options.
• Maintained awareness of inventory and stocking conditions, noting discrepancies and communicating with customers.
• Checked product quality to verify freshness, reviewing sell-by dates and taking appropriate action when expired.
• Created welcoming environment, promptly answering customer questions regarding products and refreshments.
• Maintained proper temperatures in cases and coolers, completing consistent temperature logs for product freshness and food safety.
• Delivered food to guest tables with timeliness and efficiency.
• Reconciled cash drawer and corrected any errors.
• Adhered to all safety and sanitation standards while preparing and delivering food.
• Processed customer orders and accurately entered into system.
• Managed multiple tasks in high-volume environment.
• Maintained clean and organized appearance for restaurant areas to attract and retain customers.
• Demonstrated knowledge and applied proper food handling standards.
• Delivered items to guest tables and addressed and requests.
• Cleaned and maintained dining area and condiment stations.
• Prepared recipe ingredients by washing, peeling, cutting and measuring.
• Prepared salads, soups and sandwiches for customers.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Accurately operated cash register to process customer payments.
• Kept drawer balanced by accurately processing cash, credit and debit payments.