Michele Thibodeaux
Cleveland,TX
Summary
Highly motivated and detail-oriented Senior Commercial Lines Account Manager with over 20 years of experience in managing commercial insurance accounts for diverse clients. Expertise in risk assessment, policy management, and client relationships. Proven track record of enhancing client satisfaction and delivering innovative insurance solutions to meet business needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Account Manager
Alliant Insurance Services, Inc.
05.2022 - Current
- Managed a portfolio of 50-100 commercial clients, overseeing a premium book valued at $4 million in commercial business insurance.
- Conducted in-depth needs assessments and risk evaluations to identify appropriate insurance solutions for clients, ensuring comprehensive coverage across multiple lines including General Liability, Auto, Workers Comp, and Commercial Property.
- Successfully quoted and marketed insurance products to new and existing clients, leveraging industry knowledge to negotiate optimal terms and pricing with carriers.
- Facilitated the placement of specialized coverages, including Excess/Umbrella, Inland Marine, Cyber Liability, EPLI, and D&O, enhancing client protection against emerging risks.
- Built and maintained strong relationships with clients through proactive communication, timely follow-ups, and tailored service delivery, resulting in a high client satisfaction and retention rate.
- Collaborated with underwriters and claims personnel to expedite policy issuance and claims resolutions, improving overall operational efficiency and customer experience.
- Developed and delivered presentations and training sessions on insurance products and risk management strategies to clients and internal teams.
- Utilized industry software and CRM tools to track client interactions, policy renewals, and performance metrics, ensuring data accuracy and informed decision-making.
- Participated in industry associations and networking events to stay abreast of market trends, regulatory changes, and best practices in commercial insurance.
Sr. Account Manager
USI Southwest, Inc.
02.2020 - 05.2022
- Managed a portfolio of 100-150 commercial clients, overseeing a premium book valued at $6 million in commercial business insurance.
- Conduct thorough evaluations of clients’ property and casualty insurance needs, providing tailored solutions to mitigate risk and enhance coverage.
- Collaborate with clients to develop insurance programs that align with their business objectives; review and negotiate policy terms, coverages, and pricing with underwriters.
- Lead the renewal process, including market research and engagement with insurance carriers to secure the best terms for clients, resulting in significant cost savings and coverage enhancements.
- Prepare detailed reports and presentations on client portfolios, claims history, and risk assessments to inform strategic decision-making and identify opportunities for improvement.
- Ensure compliance with industry regulations and company policies, maintaining up-to-date knowledge on changes affecting property and casualty insurance.
Commercial Account Manger
Ansco Insurance Agency
09.2019 - 01.2020
- Managed a portfolio of 50-75 commercial clients, overseeing a premium book valued at $3 million in commercial business insurance.
- Developed tailored insurance solutions based on clients' needs, conducting comprehensive reviews and assessments of coverage and identifying opportunities for policy enhancements.
- Cultivated and maintained strong client relationships through regular communication, proactive outreach, and effective problem-solving, resulting in a 95% client retention rate.
- Prepared and delivered presentations and proposals to clients, outlining coverage options, policy changes, and relevant industry trends to support informed decision-making.
- Stayed informed on industry regulations and changes, implementing necessary updates to policies and practices to ensure compliance and mitigate risks for clients.
Commercial Account Manager/Office Manger
TWFG-Sparks Insurance Agency
01.2019 - 09.2019
- Managed a portfolio of 50-75 commercial clients, overseeing a premium book valued at $3 million in commercial business insurance.
- Developed and delivered presentations to clients on insurance options, coverage limits, and risk management techniques.
- Coordinated claims processes by acting as a liaison between clients and claims adjusters to facilitate efficient claim resolutions.
- Participated in industry networking events to promote services and expand the company’s client base.
- Trained and mentored new employees on P&C processes, underwriting guidelines, and client management best practices.
Commercial Account Manager
Sierra Insurance Associates, Inc.
06.2018 - 01.2019
- Managed a portfolio of 50-100 commercial clients, overseeing a premium book valued at $4 million in commercial business insurance.
- Analyzes and compares current exposures and coverage and develops new business specifications for marketing.
- Responsible for marketing submissions to carriers
- Review Accord forms and submission for accuracy.
- Respond to underwriter's questions in a timely and professional manner.
- Review and summarizes marketing results and prepares proposals.
- Finalizes proposals and presentations in coordination with Producer.
- Binds insurance coverage and prepares binders and/or certificate issuance.
Commercial Account Manager
El Dorado Insurance Agency
11.2011 - 06.2018
- Managed a portfolio of 100-200 commercial clients, overseeing a premium book valued at $7 million in commercial business insurance.
- Cultivate and maintain strong relationships with clients, ensuring their needs are met and providing exceptional customer service.
- Analyze clients' insurance requirements and recommend customized coverage solutions to mitigate risk and enhance protection.
- Collaborate with underwriting teams to facilitate policy renewals, endorsements, and claims submissions.
- Conduct regular policy reviews and audits to ensure compliance with coverage terms and identify opportunities for up-selling or cross-selling additional products.
Education
High School Diploma -
Bel Air High School
El Paso, TXSkills
- Expert knowledge of commercial insurance products and underwriting processes
- Strong client relationship management
- Excellent communication and negotiation skills
- Proficient in Epic
- Conflict resolution and problem-solving abilities
- Analytical skills for risk assessment and policy evaluation
Certification
Texas Department of Insurance- Houston, Texas
Property and Casualty License
Issued: January 31, 2001
Expires: November 30,2024
California Department of Insurance
Non-Resident CA P&C Producer License
Issued 8/13/2018
Expires 8/13/2024
The National Alliance; CISR
Issued December 5, 2015
Expires November 30, 2024
Timeline
Sr. Account Manager
Alliant Insurance Services, Inc.
05.2022 - Current
Sr. Account Manager
USI Southwest, Inc.
02.2020 - 05.2022
Commercial Account Manger
Ansco Insurance Agency
09.2019 - 01.2020
Commercial Account Manager/Office Manger
TWFG-Sparks Insurance Agency
01.2019 - 09.2019
Commercial Account Manager
Sierra Insurance Associates, Inc.
06.2018 - 01.2019
Commercial Account Manager
El Dorado Insurance Agency
11.2011 - 06.2018
High School Diploma -
Bel Air High School
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