MICHELE M. TILLELI
Northport
Summary
Knowledgeable Medicaid Coordinator with extensive experience in managing Medicaid compliance and coordination. Successfully implemented process improvements that streamlined application procedures and enhanced client satisfaction. Demonstrated ability to navigate complex regulations and collaborate effectively with healthcare providers.
Overview
20
20
years of professional experience
Work History
Business Office Manager
Medicaid Coordinator & Business Office Manager
01.2023 - Current
- Meet and screen patients for Medicaid eligibility.
- New Applications, Recertification's, Conversions, Rep Payee Reports, Pick-up Statements & #3559 & IRS 4506-T
- File for Medicaid and Disability Benefits through Social Security
- Works closely and effectively with Suffolk, Nassau County & NYC DSS
- Document data and complete accurate updates for patient’s files.
- Communicating with Financial Institutions, Banks, Attorneys, Pension & Life Insurance
- Proficient in PCC, Sigma Care, Metrics, Seek & Epaces
- Administrative functions related to insurance, billing and bank accounts.
- Proficient in RFMS and Patients Accounts
- Corporate Banking/Flagstag
- Maintained customer goodwill
- Forward-thinking strategies, addressing patients and families needs and resolving concerns.
- Coordinated and maintained an efficient, impressive and professional office
- Solved problems timely and effectively, ensuring customer satisfaction
Owner
High Rise Corporation
01.2005 - Current
- Provide instruction, sales, marketing, customer service, merchandising expertise and operational management.
- Formulate and implement standard operating practices based on comparative studies of methods, cost and productivity.
- Work with company vendors to review current and new products, merchandise and equipment.
- Assess value of products and merchandise to current and makes recommendations.
- Responsibilities as a manager include interviewing and hiring employees; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
- Held bottom-line responsibility for end-to-end property management functions, including tenant relations, facility security / maintenance, and oversight of contracted services. Maintained proactive focus on sustaining full occupancy levels. Interfaced internally and externally with legal and finance departments as well as third-party vendors.
- Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data entry.
Director of Customer Relations & Admissions
Excel
01.2020 - 01.2023
- Collaborate with other disciplines to provide and maintain the highest quality care and services.
- Boosted census numbers with proactive and diligent relationship building within the community.
- Develop, implement and train with internal team to insure a successful transition into the facility.
- Work with senior executives to develop an effective staff training and educational program.
- Address any and all problems with DON and FSD to enhance patient satisfaction.
- Work closely with hospitals and communities for ST & LT placement.
- Help families set goals for their loved ones, rehab, safe discharge home or LTC.
- Gather all information needed for admission, clinical as well as financial.
- Proficient in SigmaCare, Seek and Epaces
Director of Leasing
The Bristal / Encore Luxury Living
01.2018 - 01.2020
- Create unique, prompt and personal follow up on all inquiries in an expedient manner.
- Execute move in contracts and collect all initial payments.
- Maintain and improve community occupancy level and revenue production in accordance with business and marketing plans.
- Increase community awareness through participation in outside events, professional groups and local community involvement.
- Share sales discovery with the community’s management team during meetings.
Director of Community Relations
The Arbors Assisted Living
01.2016 - 01.2018
- Primarily focused on sales activities by making sales calls to potential residents, referral sources and other resources.
- Meet and exceed monthly sales requirements.
- Respond to telephone inquiries, remotely and in real time and conduct walk-in and scheduled tours with prospective residents and or interested parties.
- Accurately maintain the community’s Customer Relationship database by collecting and entering information about new inquiries and recording consistent and appropriate follow up.
- Qualify prospective residents, effectively matching our services to their needs thus maximizing move-in potential.
- Provide opportunities for greater community prospects to visit and tour the community by promoting appropriate special events.
- Research and maintain current information on local competition, gather specific competitive information and report findings to Regional Sales Manager and the Executive Director.
Education
Associates Degree - Business
Suffolk Community College
Selden, NYundefined
John H. Glenn H.S.
Elwood, NYSkills
- As a skilled executive, I have skills in analyzing operations, building, managing and instituting profit improvement initiatives Turning around poorly performing operations Establishing strong relationships with customers and vendors Improving quality and customer service levels
- Leadership by example as well as personnel development
- Team Player who also works well independently
- Strong Interpersonal & Communication skills
Awards
2008 – 2021 Co Chair Person for the Littoral Society, 2008 – 2020 Member of Board of Conservation for the Village of Asharoken, 2011 - Mayoral Proclamation from the Village of Asharoken, 2000 - 2005 - Awarded Customer Satisfaction Index/ Outstanding Customer service, 1997 – 2005 Awarded Dealer of Excellence
Timeline
Business Office Manager
Medicaid Coordinator & Business Office Manager
01.2023 - Current
Director of Customer Relations & Admissions
Excel
01.2020 - 01.2023
Director of Leasing
The Bristal / Encore Luxury Living
01.2018 - 01.2020
Director of Community Relations
The Arbors Assisted Living
01.2016 - 01.2018
Owner
High Rise Corporation
01.2005 - Current
undefined
John H. Glenn H.S.
Associates Degree - Business
Suffolk Community College
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