Michele Tippett
Mechanicsville,MD
Summary
Proven professional with a strong background in crisis management and data entry, honed at George Washington University - GWU and various other roles. Skilled in medication administration and active listening, excel in transforming challenging situations into positive outcomes, enhancing customer satisfaction and operational efficiency by over 30%.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Direct Support Professional
Center For Life Enrichment
06.2017 - 08.2021
- Managed approximately 30 incoming calls and emails per day from customers
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Clerk/Cook
Pizza Hotline
08.2010 - 05.2020
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Adhered to industry-standard food safety protocols such as temperature control measures during storage, preparation, cooking, holding, cooling process for all dishes.
- Managed high-volume cookware maintenance cleaning tasks while upholding established health standards.
- Skillfully executed specialty dishes based on dietary restrictions allergies without compromising taste presentation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Manager
Dominos Pizza Inc.
02.2004 - 10.2006
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Data Entry Clerk
George Washington University - GWU
09.1995 - 10.1997
- Managed approximately 30+ incoming calls, emails, and faxes per day from clients.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Increased productivity by creating efficient filing systems for easy access to critical documents.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Followed established procedures to enter and process data correctly.
- Expedited data entry tasks through use of keyboard shortcuts and customized software tools.
Education
High School Diploma -
Chopticon High School
Morganza, MD07.1995
Skills
- Medication Administration
- Crisis Management
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Spreadsheet Management
- Fast Typing Speed
- Data Processing
- Strong Communication Skills
- Data Validation Techniques
- Computer Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipGig WorkContract WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionTimeline
Direct Support Professional
Center For Life Enrichment
06.2017 - 08.2021
Clerk/Cook
Pizza Hotline
08.2010 - 05.2020
Manager
Dominos Pizza Inc.
02.2004 - 10.2006
Data Entry Clerk
George Washington University - GWU
09.1995 - 10.1997
High School Diploma -
Chopticon High School
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