Michele Todd
Venice,Fl
Summary
Accomplished in increasing volunteer numbers, implementing special programs and streamlining processes. Knowledgeable about event planning and production processes.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Worship Leader
First Christian Church Of Venice
02.2022 - Current
- Performed as versatile vocalist to support inspirational worship services.
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Implemented innovative worship programs and documented worship plans for easy future retrieval.
- Set up ProPresenter presentations with lyrics for congregation.
- Developed programs for holidays and unique events.
Social Media Manager
Troll Music
03.2021 - Current
- Increased customer engagement through social media - 49% on Facebook and 72% on Instagram.
- Developed marketing content such as promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Suggested and implemented new features to develop brand awareness.
- Analyzed and reported social media and online marketing campaign results.
Retail Sales Associate/Educational Director/Vocal Music Teacher
Troll Music
03.2021 - 02.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Oversaw development and implementation of quality music education planning programs for 300+ students and 13 teachers.
- Established and updated objectives and tools for overall program and each department to enhance operations.
Stylist
Independent
10.2009 - 11.2020
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
Cast Member
Walt Disney World Company
04.2007 - 06.2010
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized guest service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to guests.
- Promoted safety of guests, enforcing rules and safety policies.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Assisted guests in entering and exiting rides, providing balance support and general directions.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Jungle Cruise Skipper - Magic Kingdom
- Pirate Master - Magic Kingdom
- Applied makeup in accordance with chosen character style.
- Applied various layers of makeup to guests to obtain necessary effect and look.
- Went through training to help guests have a completely immersive piratical experience.
- Created backstory in order to entertain guests with stories and songs.
Merchandiser
E. Gluck Corp
10.2002 - 03.2012
- Removed damaged and clearance items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Arranged consistent shelves, spinners and racks at multiple locations by following established planograms.
Education
Cosmetology
Aveda Institute
Winter Park08.2009
Music Major
Kentucky Christian University
Grayson, KYSkills
- Community Support
- Handling Procedures
- Time Management
- Operational Efficiency and Safety
- Personable Guest Service
- Stockroom Organizing
- Online Presence Monitoring
- Interpersonal Skills
Timeline
Worship Leader
First Christian Church Of Venice
02.2022 - Current
Social Media Manager
Troll Music
03.2021 - Current
Retail Sales Associate/Educational Director/Vocal Music Teacher
Troll Music
03.2021 - 02.2022
Stylist
Independent
10.2009 - 11.2020
Cast Member
Walt Disney World Company
04.2007 - 06.2010
Merchandiser
E. Gluck Corp
10.2002 - 03.2012
Cosmetology
Aveda Institute
Music Major
Kentucky Christian University
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