Michele Todd
Jarrell,TX
Summary
To obtain a part-time position to work from home applying data into files where I can contribute the best of my skills and efforts for the growth of the organization. To be committed and help consumers by providing their patients with optimal care and information.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Live-In Caregiver (IHSS)
MaryAnn Basile
03.2019 - 12.2024
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Administered medications accurately, ensuring adherence to care plans and client safety.
- Monitored and documented changes in health status, communicating effectively with healthcare professionals.
- Developed personalized care routines based on individual client needs and preferences.
- Implemented safety protocols to minimize risks and ensure a secure living environment for clients.
- Provided companionship and emotional support, fostering positive relationships with clients and families.
Remote Medical Care
Hemet Home Health Care( New Era Ultimate Investment Inc)
08.2015 - 11.2016
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
In Home Support Services (IHSS)
Debra Barnett
04.2014 - 12.2014
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Administrative Assistant
Career Colleges of America
San Bernardino, California
01.2011 - 01.2013
- Executed data entry tasks with high accuracy to maintain database integrity and support reporting functions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Medical Assistant
Dr. Igal Elhenawi M.D., Family Practice
Hemet, CA
01.2011 - 01.2012
- Assisted healthcare providers with patient examinations and procedures
- Managed electronic health records, ensuring accuracy and confidentiality
- Maintained cleanliness and organization of examination rooms and equipment
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Enrollment Clerk
Mt. San Jacinto College
San Jacinto, California
01.2007 - 01.2008
- Entered data, answered phones, filing, and delivered mail.
- Processed student registrations and maintained accurate record-keeping using college management systems.
- Organized and maintained office files, ensuring easy access to important documents and information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Security Dispatcher
Soboba Casino
San Jacinto, California
01.2000 - 01.2002
- Monitored security feeds to identify potential threats and ensure safety of guests and staff.
- Documented and reported security-related incidents in compliance with casino policies.
- Managed multi-line phone systems to efficiently handle inquiries and dispatch requests.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
Education
Associate of Science - Diagnostic Medical Sonography
Career College of America
San Bernardino, CA06-2013
Associate of Science - Medical Assistant
Mt. San Jacinto College
San Jacinto, CA06.2010
Associate of Science - Medical Billing Insurance
Mt. San Jacinto College
San Jacinto, CA07.2010
Associate of Science - Social & Behavioral Science
Mt. San Jacinto College
San Jacinto, CA06.2008
A.S. Degree - Mathematics/Science
Mt. San Jacinto College
San Jacinto, CA01.2008
Skills
- Strong verbal and written communication
- Project management expertise
- Goal-focused professional
- Motivated and organized problem solver
- Skilled in both independent and team settings
- Disability support
- Personal care assistance
- Medication administration
- Documentation and recordkeeping
- Wound care maintenance
- Medical chart documentation
- Safety compliance
- Clear communication
Accomplishments
- Diagnostic Medical Sonography Externship
- New Life Ultrasound, Murrieta, CA 92562
- April 2013- Sept 2013
- Dr. Igal Elhenawi M.D., Family Practice, Hemet, CA. 92545
- Medical Assisting Externship
- Jan 2011- June2012
- Record patients' medical history, vital statistics and information.
- Prepare treatment rooms for patient examinations.
- Scheduling appointments and keeping all rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs.
- Authorize drug refills and provide prescription information to pharmacies.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Prepare and administer medications as directed by a physician.
- Clerical duties setting up patients' files and assisting the doctor.
- Receiving payment for bills, and completing insurance forms.
- Handling office bookkeeping and billing.
- Explain treatment procedures, medications, diets and physicians' instructions to patients.
- Help physicians examine and treat patients, handing them instruments and materials.
- Collect blood, tissue or other laboratory specimens, log the specimens.
Certification
- Certification in BLS (CPR & AED) American Heart Association, February 2013.
- Diploma and Certification for Diagnostic Medical Sonography, Career Colleges of America, September 2013.
Languages
English
Full Professional
Interests
- Cooking
- Volunteering at community kitchens and food-related charities
- I participate in low-impact exercises to strengthen core muscles
- Swimming
- Passionate about balancing physical health with mental and emotional wellness
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Volunteer Work
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Interior Design
- Drawing and Painting
Timeline
Live-In Caregiver (IHSS)
MaryAnn Basile
03.2019 - 12.2024
Remote Medical Care
Hemet Home Health Care( New Era Ultimate Investment Inc)
08.2015 - 11.2016
In Home Support Services (IHSS)
Debra Barnett
04.2014 - 12.2014
Administrative Assistant
Career Colleges of America
01.2011 - 01.2013
Medical Assistant
Dr. Igal Elhenawi M.D., Family Practice
01.2011 - 01.2012
Enrollment Clerk
Mt. San Jacinto College
01.2007 - 01.2008
Security Dispatcher
Soboba Casino
01.2000 - 01.2002
Associate of Science - Diagnostic Medical Sonography
Career College of America
Associate of Science - Medical Assistant
Mt. San Jacinto College
Associate of Science - Medical Billing Insurance
Mt. San Jacinto College
Associate of Science - Social & Behavioral Science
Mt. San Jacinto College
A.S. Degree - Mathematics/Science
Mt. San Jacinto College
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