Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michele Touhey

Orlando,FL

Summary

Adept at compliance management and organizational skills, I significantly enhanced Lowe's operational efficiency by streamlining permit processes and ensuring safety protocol adherence. My proactive approach in multitasking and research skills led to improved customer satisfaction and team performance, showcasing my ability to exceed in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Permit and Licensing Specialist

Lowe's
Orlando, FL
11.2020 - Current
  • Support the FL State License Qualifier by ensuring that the State of Florida remains compliant with all permitting and licensing requirements.
  • Check all labor jobs to ensure a permit was sold.
  • Assist in obtaining all necessary information and documents for permits.
  • Assemble permit packages, and submit them to the permit runner for processing.
  • Assist in obtaining HOA approvals from customers.
  • Assist customers with open permits to work with the municipality to get the permits closed.
  • Work with our install sales team when permits need to be revised.
  • Notarize legal documents.
  • Work with permit runners to ensure all outstanding permits are current.
  • Ensure all payment requests for revisions, extensions, and failed inspections are paid in a timely manner.

Install Sales Manager

Lowe's
Orlando, FL
11.2018 - 11.2020
  • Ensured all permit documentation was completed and sent to the permit runner for processing.
  • Ensured all permits stayed current until the customer was ready for the final inspection. Scheduled the customer's final inspection, and ensured the inspection passed, and the permit was closed.
  • Resolved any issues or complaints from customers in a timely manner.
  • Conducted regular reviews of installer performance in order to identify areas of improvement.
  • Resolved customer complaints regarding sales and service.
  • Responsible for managing the installation process of products to customers' sites, ensuring that all installations are completed on time and to a high standard.
  • Ensured that all safety protocols were followed during installation processes.
  • Ensured compliance with safety standards during installations by monitoring activities at the site.
  • Double checked orders and installation requests.
  • Scheduled deliveries.
  • Worked with customers to identify needs and suggest appropriate products.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Receiving/Stocking Manager

Lowe's
Orlando , FL
05.2013 - 11.2018
  • Coached, mentored and trained team members in order to improve their job performance.
  • Delegated work to staff, setting priorities and goals.
  • Received and verified incoming shipments for accuracy of items, quantities, and condition.
  • Identified order discrepancies and damaged items.
  • Ensured that all safety protocols were followed at all times while working in the warehouse environment.
  • Operated forklift safely to move products around the warehouse.
  • Directed the warehouse team in stocking merchandise.
  • Performed regular cycle counts to maintain accuracy of inventory levels.
  • Organized backroom storage areas for efficient use of space.

Education

Associate of Arts - Business Administration And Management

Dutchess Community College
Poughkeepsie, NY
05-1993

Skills

  • Compliance management
  • Research skills
  • Time management
  • Multitasking Abilities
  • Organizational skills

Accomplishments

  • I have received 15 Invested recognitions from my peers at Lowe's.

Timeline

Permit and Licensing Specialist

Lowe's
11.2020 - Current

Install Sales Manager

Lowe's
11.2018 - 11.2020

Receiving/Stocking Manager

Lowe's
05.2013 - 11.2018

Associate of Arts - Business Administration And Management

Dutchess Community College

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Michele Touhey