Michele Tracy
Coder/Biller
Lewes,DE
Summary
Results-driven business professional with over a decade of experience in the medical office sector. Specializes in transcription, billing/coding, insurance interface, data entry, customer service, medical records, and financial accountability. Adheres to HIPAA guidelines to safeguard PHI confidentiality. Skilled in various computer software and Google Workspace/Suite products. Recognized for exceptional organizational abilities and meticulous attention to detail. Thrives in both independent and team settings, showcasing adaptability to dynamic work environments and excelling in fast-paced, high-volume offices. Capable of working as either a W2 or 1099 employee, with the flexibility to relocate as needed.
Overview
15
15
years of professional experience
Work History
Medical Biller/Coder
Northwest Radiology
01.2021 - Current
- Experienced in coding radiology procedures, insurance billing and reimbursement processes, collections as well as ensuring accurate and efficient processing of medical records.
- Ensured HIPAA compliance by accurately processing and safeguarding patient records, resulting in 100% reduction in data breaches.
- Professional communication skill assisting patients, insurance companies, and law firms with inquiries and requests, providing a high level of customer service and maintaining confidentiality.
- Utilized Epic electronic medical records system, ensuring accurate data entry and compliance with HIPAA regulations.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Recorder/Transcriptionist
Pine Tree Associates
01.2022 - Current
- Transcribed live board meetings with a typing speed of 80 words per minute, ensuring accurate and timely documentation.
- Generated detailed and precise reports for board members and club members, enhancing meeting productivity and information dissemination.
- Provided exceptional customer service by addressing inquiries and maintaining confidentiality, contributing to a high level of satisfaction among stakeholders.
Medical Transcriptionist
Tracy Transcription
01.1993 - Current
- Transcribe radiology, cardiology, dental and various other types of dictation verbatim, ensuring accuracy and attention to detail, maintaining confidentiality and compliance with HIPAA regulations.
- Proofread and edit voice recognition (VR) reports utilizing VR software.
- Maintain an average typing dictation speed of 90 word per minute, demonstrating proficiency in accurate typing and meeting high productivity standards. Strong knowledge of medical terminology.
- Utilize Microsoft office and/or Google Workspace/Suite products for efficient document creation and collaboration, ensuring accuracy and efficiency in daily tasks. Have worked with numerous platforms e.g. Athena and Epic.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Applied medical terminology related to provider-specific treatments and techniques.
Patient Accounts Representative II & Behavioral Health Safety Attendant
Beebe Medical Center/Healthcare
01.2021 - 01.2023
- Managed hospital and outpatient insurance billing and reimbursement processes for a high volume, fast-paced hospital, ensuring accurate information on forms, codes, modifiers, and insurance, resulting in efficient claim processing. Worked with all insurances but was on the Medicare Team.
- Investigated denials, made necessary corrections, and resubmitted claims to insurance, improving claim acceptance. Updated database with current billing/coding changes.
- Interacted with patients, insurances and lawyers via phone to assist them with any concerns or requests.
- Maintained detailed records of client interactions using CRM software, ensuring relevant information was accessible to all team members as needed.
- Increased client satisfaction by promptly addressing inquiries and resolving issues related to billing and account management.
- Supported month-end closing processes by reconciling account balances and verifying accuracy of financial data.
- Assisted in the development of departmental goals and strategies, contributing to overall company growth.
- Participated in industry conferences and networking events to stay current on market trends and further develop professional skills.
Patient Service Representative
Beebe Gastroenterology/Beebe Medical Group
01.2019 - 01.2021
- Handled patient interactions from check-in to check-out, scheduled appointments and procedures, ensuring a high level of customer service.
- Input accurate data into patient's electronic medical records using Athena and Epic, maintaining confidentiality and compliance with HIPAA regulations. Obtained Medical Records when requested.
- Verified insurances, worked on prior authorizations, and updated databases with accurate and current billing/coding changes, utilizing Microsoft Excel and Word for report generation.
Medical Billing & Coding Coordinator
Computerized Billing Company
01.2018 - 01.2019
- Applied correct CPT codes for psychology and psychologists' appointments, ensuring accurate billing and coding practices.
- Processed payments from patients and insurance companies, maintaining financial accuracy and accountability.
- Utilized Microsoft Word and Excel for report generation and data management, ensuring accuracy and efficiency in daily tasks, contributing to improvement in data management processes. Kept Electronic Medical Records up to date.
Evening Supervisor & Night Auditor
The Avenue Inn & Spa
01.2016 - 01.2019
Patient Service Representative & Transcriptionist
Delaware Arthritis
01.2009 - 01.2011
Patient Service Representative & Transcriptionist
Image Care Centers
01.2003 - 01.2008
Patient Service Representative & Transcriptionist
Alliance Imaging
01.1997 - 01.1998
Office Supervisor & MRI Transcriptionist
MR Imaging of Morristown
01.1993 - 01.1997
Education
Certification - Health Claims Specialist & Coding
HARRIS SCHOOL OF BUSINESS
Medical Transcription & Medical Terminology
SUSSEX COUNTY COMMUNITY COLLEGE
Skills
- Attention to detail in transcription
- Healthcare billing and coding
- HIPAA compliance expertise
- Claims management expertise
- Speech recognition editor
- Electronic health record management
- Client support
- Electronic claims processing
- Customer service representative
- Patient information coordinator
- Medical records management
- Accurate data entry
- Experienced with Microsoft Office applications
- Healthcare vocabulary expertise
- Skilled in utilizing Google Workspace applications
- Proficient in computer applications
- Meticulous attention to detail
- Efficient data management
- Attention to detail in proofreading
- Active listening skills
- Detail-oriented approach
- Critical thinking and resolution
- Adaptability to change
- Administrative support
- Appointment coordination
- Proactive self-starter
- Assessment of document accuracy
- Administrative support
- Active listening
- Clear communication
- Accounts receivable management
- Professional phone communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCompany CulturePaid sick leavePaid time offWork from home optionQuote
"Nothing is impossible, the word itself says 'I'm possible'!"
Audrey Hepburn
Timeline
Recorder/Transcriptionist
Pine Tree Associates
01.2022 - Current
Medical Biller/Coder
Northwest Radiology
01.2021 - Current
Patient Accounts Representative II & Behavioral Health Safety Attendant
Beebe Medical Center/Healthcare
01.2021 - 01.2023
Patient Service Representative
Beebe Gastroenterology/Beebe Medical Group
01.2019 - 01.2021
Medical Billing & Coding Coordinator
Computerized Billing Company
01.2018 - 01.2019
Evening Supervisor & Night Auditor
The Avenue Inn & Spa
01.2016 - 01.2019
Patient Service Representative & Transcriptionist
Delaware Arthritis
01.2009 - 01.2011
Patient Service Representative & Transcriptionist
Image Care Centers
01.2003 - 01.2008
Patient Service Representative & Transcriptionist
Alliance Imaging
01.1997 - 01.1998
Medical Transcriptionist
Tracy Transcription
01.1993 - Current
Office Supervisor & MRI Transcriptionist
MR Imaging of Morristown
01.1993 - 01.1997
Medical Transcription & Medical Terminology
SUSSEX COUNTY COMMUNITY COLLEGE
Certification - Health Claims Specialist & Coding
HARRIS SCHOOL OF BUSINESS
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