Michele Trosper
Wichita,KS
Summary
Dedicated to delivering exceptional service and unmatched support, committed to ensuring customer and client satisfaction. Strong command of customer service best practices, possessing expertise to explore solutions and effectively address customer needs. Proficient in providing outstanding service, goal is to exceed expectations and foster positive client relationships.
Overview
21
21
years of professional experience
Work History
Intuitive Life Coach
Self-employed
01.2014 - Current
- Intuitive coaching sessions.
- Connect clients with available resources to improve plan success.
- Facilitate group meditation sessions
- Encourage clients to set and achieve reasonable goals on weekly basis.
- Promptly respond to inquiries and requests from prospective customers.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales
Leeds Consulting Group
01.2004 - 09.2013
- Business to business sales lead generation.
- Placed sales calls and handled sales for incoming customer calls and emails.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Pursued additional sales opportunities within current customer base to expand sales.
- Generated new business through effective prospecting and telemarketing.
- Reached out to clients with promotional information and latest product releases.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Provided excellent customer service to exceed customer expectations.
Founder/Teacher
Kids & The Arts
01.2009 - 03.2012
- Created & managed early arts education program for children ages 3 to 6 years.
- Recruited, selected, and retained high-quality staff and visiting artists.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Developed relationships with community organizations to provide additional resources and services to families.
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and budget.
Education
American Sign Language Program- completed ASL I & II -
Seattle Central Community College
Seattle, WA05.1998
Bachelor’s Degree - Communication
Southern Vermont College
Bennington, Vermont05.1993
Skills
- Customer Service
- Lead Generation
- Sales
- Product Sales
- Order Processing
- Data Entry
- Client Relations
- Inbound sales
- Technical Troubleshooting
- Goal Setting
Volunteer Experience
- Suicide Walk, Durango, CO.
- Sunset Church Camp, Wells, KS.
Timeline
Intuitive Life Coach
Self-employed
01.2014 - Current
Founder/Teacher
Kids & The Arts
01.2009 - 03.2012
Sales
Leeds Consulting Group
01.2004 - 09.2013
American Sign Language Program- completed ASL I & II -
Seattle Central Community College
Bachelor’s Degree - Communication
Southern Vermont College