Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Generic

Michele Tuggle

Banking
North Port,FL

Timeline

Senior Relationship Banker

Truist Bank
09.2022 - Current

Senior Relationship Banker

Truist Bank
02.2022 - 09.2022

Relationship Banker

SunTrust
03.2021 - 02.2022

Branch Banker 2 - Financial Service Specialist

BBT
11.2017 - 03.2021

Manager

Lancome Cosmetics
05.2013 - 10.2017

Sales Manager

Burdines-Macys
02.2001 - 03.2006

High School Diploma -

Venice Senior High School

Work History

Senior Relationship Banker

Truist Bank
North Port, FL
09.2022 - Current
  • Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
  • Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
  • Collaborated with branch team members to achieve sales targets and improve overall performance.
  • Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
  • Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
  • Generated revenue growth by successfully closing deals on loans, lines of credit, credit cards, and other banking products.
  • Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
  • Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
  • Assisted with complex transactions using overrides and functions requiring additional authorization levels.

Senior Relationship Banker

Truist Bank
Englewood, FL
02.2022 - 09.2022
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Backed up teller team by handling needs of new and existing customers at main counter.

Relationship Banker

SunTrust
Placida, FL
03.2021 - 02.2022
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Presented new and additional products and services to existing customers.
  • Explained account terms and conditions to customers.
  • Tracked and processed customer account requests and applications.
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
  • Performed thorough analyses on credit applications, minimizing loan default risks while adhering to regulatory compliance standards.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Backed up teller team by handling needs of new and existing customers at main counter.

Branch Banker 2 - Financial Service Specialist

BBT
Port Charlotte, FL
11.2017 - 03.2021
  • Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
  • Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
  • Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
  • Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
  • Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Complied with established internal controls and policies.

Manager

Lancome Cosmetics
Port Charlotte, FL
05.2013 - 10.2017
  • Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
  • Recruited trained, and mentored new employees, fostering a high-performance team environment.
  • Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
  • Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
  • Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
  • Streamlined scheduling processes to maximize employee productivity while minimizing labor costs.
  • Served as a liaison between cosmetic brands representatives and store management, facilitating productive communication on product offerings and sales strategies.

Sales Manager

Burdines-Macys
Sarasota, FL
02.2001 - 03.2006
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Increased sales revenue by developing and implementing effective sales strategies.

Overview

23
23
years of professional experience

Education

High School Diploma -

Venice Senior High School
Venice, FL

Skills

  • Banking
  • Loans
  • Serve Customer Needs
  • Pleasant and Personable
  • Selling Skills
  • Customer Service and Assistance
  • Cash Handling
  • Customer Relations
  • Managing Multiple Tasks

Summary

Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

Work Preference

Work Type

Full Time

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Michele Tuggle Banking