Michele Unverzagt She/Her/Hers

• Deliver the highest customer support and experience level by responding to emails and inbound calls for product support and corporate-related inquiries.
• Conduct research and proactively reach out to the appropriate members at various corporations to provide them with information regarding gifting opportunities.
• Develop creative solutions for acquiring new corporate gift customers as well as adaptations to the technology to better meet the customers needs.
• Set sales goals for yearly growth.
• Develop and maintain a corporate gifting catalog.
• Work with the marketing team on creative projects such as product catalogs, photoshoots and brand vision video.

• Develop systems of organization that supported the CEO and COO in their daily operations and large-scale projects.
• Manage and maintain calendars for the CEO and COO.
• Planning meetings with upper management for community building.
• Oversee and serve as the point person for 3–4 special projects for various launches a month.
• Organized and programmed 1–2 events per month in order to conduct market research for the product design team and introduce new items to potential and existing customers.
• Support the development of programmed events for the internal team and design community.
• Alongside the Head of People, support the team across various initiatives, including employee well-being, culture development, engagement, event planning, and team outings.
• Led and coordinated the organization of in-office and virtual events, such as guest speakers, partnerships, collaborations, celebrations and product launches.
• Help drive the company culture for remote employees and find engaging ways to involve everyone.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Collaborated with internal teams to develop project solutions resulting in on-time execution.
• Styling-responsible for bringing products to life by prepping rooms with Floyd pieces to be shot for marketing images and videos.
• Project managed a $600K workplace renovation including the curation and styling of the interior.

High-level story of customer engagement, buying, curating, social media, and operations.

• Develop and recommend seasonal and core product mix . Maintain existing product assortment for all categories by leading a regular schedule of category reviews focused on sales analysis, target margins, retail pricing structure, product mix and turn strategy.
• Drive sales, meet target goals, and deliver margin improvements.
• Presents key insights with relevant and actionable product strategies to partners.
• Plan, develop, drive, and originate the new product assortment planning and approvals process strategies that balance customer’s expectations and business objectives.

Grocery Buyer-

• Performed all functions related to breaking down deliveries, moving back stock to floor, and merchandising new products and stocking shelves.
• Purchased grocery products and participated in regional program for purchasing and promotions.
• Assist Team Leader in organizing and developing promotional displays; maintain backroom, training of entry-level grocery clerks.
• Process invoices and returns.
  

Administrative Assistant for Human Resource team and leadership

• Payroll processing, new hire paperwork, new team member orientation, safety training, processing paperwork, new product training, bank deposits and assisting different teams throughout the store.
• Assisting various locations in human resources and accounting.
  

Store Receiver

• Receive all products for the store, inspecting them for quality, quantity, and safety.
• Report any receiving discrepancies to Team Leader(s) and Buyer(s); build and maintain consistency with Specialists and leadership for ordering/receiving processes.

Lead training and development in customer service, product knowledge, merchandising,
and purchase orders.

• Recruiting, onboarding and offboarding.
• Supporting Manager in achieving financial goals and shrinkage.
• Administrative duties-inventory, banking, daily POS, creating orders, and maintaining overall office organization.
• Develop positive relationships with the customers and the community.
• Led teams in planning, implementation and execution of merchandising and operating
  initiatives to streamline business effectiveness.