Michele Valdez
Livermore,CA
Summary
Proven Financial Representative with a robust history at Principal Financial Services, adept in portfolio management and relationship building. Excelled in creating tailored financial and life insurance solutions, achieving significant client satisfaction. Skilled in regulatory compliance and investment advice, I've driven continuous improvement and strategic financial planning, demonstrating a keen ability to exceed performance targets.
Overview
37
37
years of professional experience
Work History
Financial Representative
Principal Financial Services
08.2024 - Current
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
- Licensed in Life, Health, disability, Series 6, and Series 63.
Senior Insurance and Planning Representative
Silicon Valley Benefits
01.2014 - 03.2024
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements for insurance and financial planning.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Financial Officer
Maxx Home Works, INC.
01.2002 - 01.2014
- Ensured regulatory compliance by staying up-to-date with changing financial rules and regulations, implementing necessary adjustments promptly.
- Provided valuable insights to senior leadership through detailed analyses of market trends, competitor performance, and industry benchmarks.
- Strengthened internal controls, minimizing the potential for fraud or errors in the finance department.
- Instrumental in the development and implementation of a new financial reporting system, leading to improved transparency and easier access to critical financial data for key stakeholders.
Claims Supervisor
Principal Financial Group Inc
02.1988 - 08.1995
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
Education
General Education
Fresno City College
Fresno, CAHigh School Diploma -
Fresno High School
Fresno, CA06-1985
Skills
- Customer service
- Relationship building
- Selling techniques
- Continuous professional development
- Investment advice
- Retirement planning
- Portfolio management
- Asset allocation
- Product recommendations
Timeline
Financial Representative
Principal Financial Services
08.2024 - Current
Senior Insurance and Planning Representative
Silicon Valley Benefits
01.2014 - 03.2024
Financial Officer
Maxx Home Works, INC.
01.2002 - 01.2014
Claims Supervisor
Principal Financial Group Inc
02.1988 - 08.1995
General Education
Fresno City College
High School Diploma -
Fresno High School
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