Michele Vela
San Diego,CA
Summary
Reliable customer service professional 45 years of experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Convention Staff Member
Action Figures Convention Staffing
02.2023 - Current
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
Mail Ballot Drop Off
Registrar Of Voters
11.2016 - 11.2022
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Customer Service Cashier
Hickory Farms
09.2016 - 01.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
City Letter Carrier
United States Post Office
07.1979 - 10.2014
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Delivered packages and mail to business and people in local area.
- Picked up outgoing mail from letter boxes and in person from customers.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Education
Associate of Arts - Music History
Santa Monica College
Santa Monica, CA06.1972
Skills
- Security Protocols
- Project Requirements
- Special Events
- Safety Procedures
- Customer Needs Assessments
Certification
Alcohol and drug counselor from UCLA 1990
Additional Information
Basic ios
basic Cashier
Ability to stand 8-10 hours
Customer Service
aware Of convention work dress code
Timeline
Convention Staff Member
Action Figures Convention Staffing
02.2023 - Current
Mail Ballot Drop Off
Registrar Of Voters
11.2016 - 11.2022
Customer Service Cashier
Hickory Farms
09.2016 - 01.2017
City Letter Carrier
United States Post Office
07.1979 - 10.2014
Associate of Arts - Music History
Santa Monica College
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