Michele Viloria
N. Las Vegas,NV
Summary
To secure a position with a well established organization to maximize skills. Reliable customer service representative with 11 years of customer service experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee.
Overview
19
19
years of professional experience
Work History
Customer Service Escrow Accounting
Stewart Title Guaranty
Las Vegas, NV
07.2010 - Current
- Providing excellent customer service to callers and email inquiries requiring assistance for funding and system issues.
- Maintaining professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities and maintained schedules.
- Entered data into banking websites, implementing accurate data entry to secure closing of real estate purchases.
Receptionist
Comprehensive Therapy Centers
Las Vegas, NV
05.2010 - 07.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Performed clerical support to company employees by copying, faxing and filing documents.
Volunteer
Goynes Elementary School
N. Las Vegas, NV
09.2009 - 05.2010
- Supported staff with clerical work and other office tasks.
Judicial Clerk II
Circuit Court, Adult Client Services
Honolulu, HI
04.2006 - 07.2009
- Processed pre-sentence reports, affidavits, motions, and violation reports to aid probation officers daily.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Judicial Clerk II
Circuit Court, Legal Documents
Honolulu, HI
05.2005 - 04.2006
- Examined, categorized and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Secretary
Hawaii Baptist Academy
Honolulu, HI
01.2004 - 05.2005
- Provided clerical support to company employees by copying, faxing and filing documents.
- Completed and maintained accurate transcripts support documents to assist students in college applications.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Judicial Clerk II
Kaneohe District Court, Traffic Violations Bureau
Kaneohe, HI
08.2002 - 01.2004
- Processed court documents after final judgement proceedings.
- Recalled bench warrants, collected fines, and issued court dates for penal summons.
- Updated court's database with new information for client records.
Education
High School Diploma -
James B. Castle High School
Kaneohe, Hawaii06.1987
Skills
- Customer assistance
- Self-Motivated
- Attention to Detail
- Critical Thinking
- Microsoft Word Software Proficiency
- Multitasking and Prioritization
- Courteous and Professional
- Verbal and Written Communication
- Records Management
- Document Management
- Data Entry
- Document and File Management
Timeline
Customer Service Escrow Accounting
Stewart Title Guaranty
07.2010 - Current
Receptionist
Comprehensive Therapy Centers
05.2010 - 07.2010
Volunteer
Goynes Elementary School
09.2009 - 05.2010
Judicial Clerk II
Circuit Court, Adult Client Services
04.2006 - 07.2009
Judicial Clerk II
Circuit Court, Legal Documents
05.2005 - 04.2006
Secretary
Hawaii Baptist Academy
01.2004 - 05.2005
Judicial Clerk II
Kaneohe District Court, Traffic Violations Bureau
08.2002 - 01.2004
High School Diploma -
James B. Castle High School
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