Michele Vinci
Twain Harte,CA
Summary
While working for Dr. Grabow, I discovered an unrealized joy of working with kids. Since retirement, I have volunteered with Smile Keepers in Tuolumne County Schools. I thoroughly enjoy interacting with the students so I have decided to pursue a part time position as a classroom or yard aid. My schedule is very flexible and I appreciate your review of my resume' for a position.
Overview
27
27
years of professional experience
Work History
Volunteer
Smile Keepers
10.2023 - Current
- Assist with dental exams by taking accurate notes on exam findings
- Gather kids from classroom, confirm we have signed permission slip for exam, seat child for exam when it's their turn (often requiring patience and reassurance)
- Escort students back to class as needed
- Maintained sanitized, neat and organized area where exams are done.
Patient Financial Coordinator
Grabow Orthodontics
03.2023 - 09.2023
- Prepare and present treatment plans
- Work with parents to arrange feasible payment plan
- Verify that all financial forms and consents were accurate and signed
- Updated patients'' financial records promptly after receiving payments or adjustments, ensuring timely reporting of account status changes.
- Reassure and make comfortable the younger children coming in for tretment
Patient Financial Coordinator
Sonora Oral Surgery
07.2018 - 11.2022
- Prepare and present treatment plans and financials for patients having surgery
- Verify that all financials and consents are complete and signed
- Reduced claim denials, ensuring accuracy in insurance verification and pre-authorization processes
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses
- Provide excellent patient care and compassion in all situations
- Surgery scheduling
- Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
Hospitality Supervisor
Black Oak Casino Resort
11.2014 - 10.2017
- Worked with vendors to procure a diverse and unique collection of inventory
- Optimized inventory control by conducting daily and monthly stock checks and maintaining accurate records for cost management purposes
- Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
- Established positive relationships with vendors, negotiating contracts for better pricing and quality products or services.
- High proficiency in use of various POS systems
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Create and maintain appealing displays that best feature merchandise for each season or holiday
Office Manager
Sonora Smiles, Dr. Dave Berger DDS
11.2001 - 08.2014
- Handled sensitive information with discretion, maintaining HIPAA compliance of company documents and patient records.
- Maintained accurate financial records on Quick Books by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed office operations while scheduling appointments for doctor and hygienists
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Process all insurance claims for maximum re-imbursement
- Consistently scheduled patients to exceed daily goals
Store Manager
Restoration Hardware
04.1997 - 08.2001
- Store manager at Palo Alto Store
- Opened 10,000 square foot Nashville Store
- More information upon request...
Education
Associate of Arts - Sociology
College of San Mateo
San MateoSkills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Flexible Schedule
- Public Speaking
Timeline
Volunteer
Smile Keepers
10.2023 - Current
Patient Financial Coordinator
Grabow Orthodontics
03.2023 - 09.2023
Patient Financial Coordinator
Sonora Oral Surgery
07.2018 - 11.2022
Hospitality Supervisor
Black Oak Casino Resort
11.2014 - 10.2017
Office Manager
Sonora Smiles, Dr. Dave Berger DDS
11.2001 - 08.2014
Store Manager
Restoration Hardware
04.1997 - 08.2001
Associate of Arts - Sociology
College of San Mateo