Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Vinci

Twain Harte,CA

Summary

While working for Dr. Grabow, I discovered an unrealized joy of working with kids. Since retirement, I have volunteered with Smile Keepers in Tuolumne County Schools. I thoroughly enjoy interacting with the students so I have decided to pursue a part time position as a classroom or yard aid. My schedule is very flexible and I appreciate your review of my resume' for a position.

Overview

27
27
years of professional experience

Work History

Volunteer

Smile Keepers
10.2023 - Current
  • Assist with dental exams by taking accurate notes on exam findings
  • Gather kids from classroom, confirm we have signed permission slip for exam, seat child for exam when it's their turn (often requiring patience and reassurance)
  • Escort students back to class as needed
  • Maintained sanitized, neat and organized area where exams are done.

Patient Financial Coordinator

Grabow Orthodontics
03.2023 - 09.2023
  • Prepare and present treatment plans
  • Work with parents to arrange feasible payment plan
  • Verify that all financial forms and consents were accurate and signed
  • Updated patients'' financial records promptly after receiving payments or adjustments, ensuring timely reporting of account status changes.
  • Reassure and make comfortable the younger children coming in for tretment

Patient Financial Coordinator

Sonora Oral Surgery
07.2018 - 11.2022
  • Prepare and present treatment plans and financials for patients having surgery
  • Verify that all financials and consents are complete and signed
  • Reduced claim denials, ensuring accuracy in insurance verification and pre-authorization processes
  • Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses
  • Provide excellent patient care and compassion in all situations
  • Surgery scheduling
  • Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.

Hospitality Supervisor

Black Oak Casino Resort
11.2014 - 10.2017


  • Worked with vendors to procure a diverse and unique collection of inventory
  • Optimized inventory control by conducting daily and monthly stock checks and maintaining accurate records for cost management purposes
  • Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
  • Established positive relationships with vendors, negotiating contracts for better pricing and quality products or services.
  • High proficiency in use of various POS systems
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined operational efficiency by implementing effective scheduling and staff management practices.
  • Create and maintain appealing displays that best feature merchandise for each season or holiday

Office Manager

Sonora Smiles, Dr. Dave Berger DDS
11.2001 - 08.2014
  • Handled sensitive information with discretion, maintaining HIPAA compliance of company documents and patient records.
  • Maintained accurate financial records on Quick Books by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed office operations while scheduling appointments for doctor and hygienists
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
  • Process all insurance claims for maximum re-imbursement
  • Consistently scheduled patients to exceed daily goals

Store Manager

Restoration Hardware
04.1997 - 08.2001
  • Store manager at Palo Alto Store
  • Opened 10,000 square foot Nashville Store
  • More information upon request...

Education

Associate of Arts - Sociology

College of San Mateo
San Mateo

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • Flexible Schedule
  • Public Speaking

Timeline

Volunteer

Smile Keepers
10.2023 - Current

Patient Financial Coordinator

Grabow Orthodontics
03.2023 - 09.2023

Patient Financial Coordinator

Sonora Oral Surgery
07.2018 - 11.2022

Hospitality Supervisor

Black Oak Casino Resort
11.2014 - 10.2017

Office Manager

Sonora Smiles, Dr. Dave Berger DDS
11.2001 - 08.2014

Store Manager

Restoration Hardware
04.1997 - 08.2001

Associate of Arts - Sociology

College of San Mateo
Michele Vinci