Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Michele Volpe

Mt Arlington,NJ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure challenging and rewarding position. Ready to help team achieve company goals. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Customer Service Representative Specialist

Corby Hall Randolph
03.2022 - 08.2023
  • Processed customer orders and invoices promptly to ensure timely fulfillment and customer satisfaction.
  • Answered customers' questions regarding products, prices, and availability
  • Support Sales team with inventory, sales inquiries and freight quotes.
  • Set up new accounts, established customer credit and set up payment methods.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Updated system with inventory items.
  • Processed claims.

Inside Sales Representative

Dover Tubular Alloys Dover
05.2017 - 07.2021
  • Order Fulfillment and related documentation.
  • Managed over 50 customer calls and emails per day.
  • Processed freight paperwork for shipment release.
  • Answered customers' questions regarding products, prices, and availability.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Monitored industry news and trends to stay up-to-date on competitive landscape.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Managed Quality Data Sheets.
  • Maintained database with current inventory.

Sales Operations Manager

North American Sterilization & Packaging
09.2014 - 07.2016
  • Order Fulfillment and related documentation.
  • Support Project Managers and Customer Service.
  • Analyze client requirements to NASP materials and components inventories.
  • Managed production report.
  • Forecasted material requirements.
  • Managed vendor approval process.
  • Maintained all NASP Sales, Engineering Services and Sterilization Validation quotes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Operations Assistant

Polyfil Corporation
04.2010 - 07.2014
  • Processed customer orders and invoices to support timely fulfillment and delivery.
  • Rate and scheduled carriers for shipments.
  • Increased profitability by ensuring best freight rates for company.
  • Placed purchase orders for raw material.
  • Completed monthly, quarterly, and yearly sales reports.
  • Completed costing and pounds reports for quarterly inventory.
  • Account Payables and Receivables.
  • Maintained trade shows for sales group.
  • Processed claims.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Contributed to development of operational procedures to improve efficiency and accuracy.

Education

Some College (No Degree) -

County College of Morris
Randolph, N.J.

Skills

  • Administrative and Office Support
  • Customer Account Management
  • Customer Service/Relations
  • Prioritization
  • Managing Multiple Tasks
  • Shipment Processing
  • Field Operations Support
  • Proficient with Microsoft Office, Word, Excel, SAP, Sage, Acumatica

Timeline

Customer Service Representative Specialist

Corby Hall Randolph
03.2022 - 08.2023

Inside Sales Representative

Dover Tubular Alloys Dover
05.2017 - 07.2021

Sales Operations Manager

North American Sterilization & Packaging
09.2014 - 07.2016

Operations Assistant

Polyfil Corporation
04.2010 - 07.2014

Some College (No Degree) -

County College of Morris

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Michele Volpe