Summary
Overview
Work History
Education
Skills
LIKE TO FISH, GARDEN, COOK, AND SEW.
Timeline
Generic

MICHELE VOYZEY

retail assisstant manager
Bedford,OH

Summary

Accomplished asst mgr skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Results-oriented Assistant Store Manager offering [31years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Professionally interacted with customers to promote 80% customer service ratings. Talented professional with expert sales and knowledge talents. Composed persona known for having excellent drive. Insightful [asst mgr. with 31 years of customer service experience. Forward-thinking [asst mgr with extensive knowledge . Known for success in retail industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services. Veteran asst mgr with top-level skills in listening. Likeable personality and customer-focused background coupled with expertise in retail. Ready to tackle new challenges and build success with exciting organization. Detail-oriented assisstant managerwith 31 years ofretail experience. Expert in motivational industry protocols with proven history of leading shifts with excellent guidance and committed to punctuality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced with over 31 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

39
39
years of professional experience

Work History

Assistant Store Manager

Dollar General Store
MAPLE HTS, OH
02.2018 - 09.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Key Holder,DEPARTMENT SUPERVISOR

Home Depot
Macedonia, OH
06.2004 - 10.2017
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Oversaw daily operational performance of plumbing team.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Built and designed large displays weekly to promote specific products.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.

Leader

Waxman Industrial Group
Bedford Heights, OH
06.1976 - 10.1998
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Applied lean manufacturing practices to coordinate production output and inventory levels.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Mentored and guided employees to foster proper completion of assigned duties.

Education

High School Diploma -

Garfield Heights High School
Garfield Heights, OH
05.1967

Skills

  • Employee Motivation
  • Sales Tracking
  • Training Management
  • Customer Service Management
  • Decision Making
  • Mathematical Calculation and Reasoning
  • Focus and Follow-Through

LIKE TO FISH, GARDEN, COOK, AND SEW.

fishing is a quiet way to relax and enjoy the outdoors. Gardening has been a way to get me time ever since I was young. Ilike to cook because it's a way to eat better and it is very rewarding when a dish is created and served.

Timeline

Assistant Store Manager

Dollar General Store
02.2018 - 09.2021

Key Holder,DEPARTMENT SUPERVISOR

Home Depot
06.2004 - 10.2017

Leader

Waxman Industrial Group
06.1976 - 10.1998

High School Diploma -

Garfield Heights High School
MICHELE VOYZEYretail assisstant manager