Michele Waku
Atlanta,GA
Summary
Dedicated administrative business professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
QA Analyst
CMS Worldlink
04.2021 - Current
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Create and execute tests that demonstrate solutions for customers facing issues on the application UI and processing shipments.
- Implemented automation processes by programming scripts with Java language to facilitate test case execution and reduce manual efforts.
- Collaborate with Professional services and developers, gaining insight and growth in functional testing aspects and application improvement-based customer facing issues.
- Report bugs and ensure resolution through to completion, maintain test cases and update existing test plans, and review documentation to ensure accuracy and completeness.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Actively participate in sprint planning, sprint demos, and product backlog refinement.
- Documented testing procedures for developers and future testing use.
Office Administrator
The Jackson Clinics
04.2019 - 04.2021
- Manage patient cases by applying medical insurance knowledge, completing, and filing paperwork, following up with insurance companies and processing office visit fees.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Interacted with customers by phone, email, or in-person to provide information.
- Scheduling patient appointments, follow ups, and process patient data via excel spreadsheets.
- Defined clear targets and objectives and communicated to other team members.
- Review and audit patient cases for other clinics locations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Learned and adapted quickly to new technology and software applications.
- Given tasks to train onboarding new hires.
Front Desk Receptionist
Sport And Health
08.2016 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Collected payments, processed transactions and updated relevant records.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained a clean and organized front desk and lobby area for a pleasant member experience.
- Actively recruit and retain members.
Customer Service/Cashier
Einstein Bagles
09.2013 - 01.2019
- Monitored and managed the open dining section of the restaurant
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions using knowledge of sales and store promotions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Operated cash register to record transactions accurately and efficiently.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Bachelor of Science - Information Systems And Operations Management
George Mason University
Fairfax, VA05.2020
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA12.2017
Skills
- Efficient written and verbal communication skills to aid in documentation and presentations
- Quality assurance in manual and automation testing on web-based application
- Strategic Planning
- Workflow planning
- Office management
- Scheduling Coordination for meetings and events
- Teamwork and Collaboration
- Detail-oriented
- Time management abilities
- Vendor Management
Accomplishments
- Achieved implementing Selenium automation testing tool by creating test cases with accuracy and efficiency.
- Achieved aquiring skills to use Jira project manement tool through effectively helping with sprint releases.
- Updated and maintained company database to reflect current and accurate client records for more than 50 patient cases.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Advanced from office administrator to offcie manager within a year for mastering clinical office admin tasks.
Technical Knowledge
- Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Vision, Project, and Access)
- Database Management systems: Oracle SQL Developer and MS SQL Management Studio
- Project Management tools: Azure DevOps, Gitlab, and Jira
- Operating Systems: Mac OS X and Windows OS.
Languages
French
Native or Bilingual
Timeline
QA Analyst
CMS Worldlink
04.2021 - Current
Office Administrator
The Jackson Clinics
04.2019 - 04.2021
Front Desk Receptionist
Sport And Health
08.2016 - 03.2020
Customer Service/Cashier
Einstein Bagles
09.2013 - 01.2019
Bachelor of Science - Information Systems And Operations Management
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College