Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michele Washington

Houston

Summary

Motivated professional with multiple years of experience in healthcare industry. Proficient in demonstrating exceptional communication skills and making critical decisions during challenges. Adaptable leader with an ability to work independently and developing opportunities that further establish organizational goals. Proven record of generating and building relationships, managing projects to completion, as well as coaching individuals to success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager, Billing/ Supervisor/ Revenue Cycle

Baylor College of Medicine
06.2007 - 05.2025
  • Managed Self Pay collections and Insurance Claim processing (Follow up and Denials) and bad debt operations for a large healthcare organization, ensuring accurate and timely processes including incoming patient calls, sending patient statements. Managed staff.
  • Developed department training to ensure company processes and policy were followed.
  • Supervised revenue cycle department to ensure claims were processed correctly from Insurance payors.
  • Reviewed denied claims and identified the reoccurring issues to resolve.
  • Developed and implemented policies and procedures to improve efficiency and compliance within the revenue cycle process.
  • Managed relationships with external vendors including collection agencies, ensuring compliance with service level agreements.
  • Conducted regular staff meetings to communicate updates on industry changes, policy updates, and performance expectations
  • Managed Co Pay Assistance Programs for Infusion Patients-Communicated with Pharmaceuticals companies to ensure patient grants payments were provided.
  • Improved the process to collect old Co Pay Assistance AR as well as collected all outstanding revenue.
  • Provided leadership and guidance during system upgrades or implementations related to the revenue cycle process.
  • Prepared and provided reports
  • Collaborated with outside facility partners verifying patient clearance allowing completion of patient registration.
  • Managed the International Patient department including patient registration, patient clearance, outside funding and revenue cycle. Analyzed reporting determine if any necessary changes were needed.
  • Ability to Prepare, submit, and follow up on medical claims to ensure healthcare providers receive payment for their services.
  • Communicated with Patients with clear detail explanations of outstanding balances. Developed payment plans when necessary.
  • Work closely with clinic departments (MA's, Administrators and Physicians) as necessary.
  • Oversaw daily operations, ensuring adherence to company policies and industry standards.
  • Analyzed operational data to identify trends, optimize resource allocation, and reduce costs.
  • Facilitated training sessions on best practices, improving employee performance and retention rates.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.

Medical Billing and Coding Instructor Department Lead

MTI College of Business & Technology
06.2004 - 07.2006
  • Created syllabus for entire department.
  • Obtained Medical and Billing Certification.
  • Conducted meeting with department instructors.
  • Communicated with College Leadership.
  • Provided Instructions - delivered lectures to students which included Medical Terminology, Anatomy, CPT, ICD9, HCPCS, Transcribing, HIPPA Claim Submission Claim Denials and Healthcare Standards.
  • Evaluated students progress through testing and quizzes.
  • Guided Students in using medical billing software.
  • Prepared students for certification exams as well as obtaining Associates Degree.

Education

Healthcare Administration - College

University of Houston-Downtown
Houston, TX
05.1996

High school diploma - undefined

Charles H Milby High School
Houston, TX
05.1993

Skills

  • Management (10 years)
  • Medical office management
  • Maintaining patient confidentiality
  • IDX (10 years)
  • Pain management
  • Medical coding software
  • Patient insurance coordination
  • Practice management (10 years)
  • Productivity software
  • SharePoint
  • DRG
  • Leadership (10 years)
  • Revenue cycle management (10 years)
  • Outpatient (10 years)
  • EDI
  • Epic (10 years)
  • Insurance claim appeals processing
  • Microsoft Access
  • Writing skills
  • Technical Proficiency
  • Medical collection
  • Computer skills
  • Call center experience
  • Meeting facilitation
  • State healthcare regulations
  • Medical coding
  • Clinic administrative experience
  • Medicare
  • Medical administrative support - Medical administrative support experience (6-10 years)
  • Communication skills
  • Electronic Health Record (EHR) access control systems
  • Billing troubleshooting
  • Supervising experience (10 years)
  • Operating systems
  • Time management
  • ICD-9 (10 years)
  • Microsoft Word (10 years)
  • Performance management
  • Medical claims processing
  • Patient management software
  • Medical insurance appeals management
  • Medicare regulations
  • Patient complaint handling
  • Microsoft Outlook (10 years)
  • Microsoft Office (10 years)
  • Urology
  • Contracts
  • Pivot tables
  • Accounting and finance experience
  • Computer operation
  • Senior leadership
  • Team supervision
  • CUBS (10 years)
  • Medical billing (10 years)
  • Insurance prior authorization
  • CPT coding (10 years)
  • Medical software
  • Customer service
  • Team management
  • Medical office experience (10 years)
  • Workers' compensation claims
  • Office experience
  • Typing
  • Process improvement (10 years)
  • Analysis skills (10 years)
  • Microsoft PowerPoint (10 years)
  • Patient scheduling systems
  • Mentoring (10 years)
  • Meditech
  • Handling patient inquiries
  • Utilization management
  • Insurance verification
  • Hospital revenue cycle management
  • Team development
  • Accounts receivable
  • Customer communication
  • HIPAA (10 years)
  • Patient appointment follow-ups
  • HCPCS (10 years)
  • Managing healthcare administrative teams - Largest healthcare administrative team managed (More than 20 team members)
  • Achieving HIPAA compliance
  • Windows
  • Hospital experience
  • Office management
  • Staff training and development
  • Organizational skills
  • Quality control
  • Microsoft Excel (10 years)
  • Microsoft Teams
  • Decision-making
  • Staff development

Certification

  • Medical Billing Certification June 2003 to January 2006 Department Lead for Medical Billing Certification Course- Taught Associate degree course.
  • Driver's License

Languages

English

Timeline

Manager, Billing/ Supervisor/ Revenue Cycle

Baylor College of Medicine
06.2007 - 05.2025

Medical Billing and Coding Instructor Department Lead

MTI College of Business & Technology
06.2004 - 07.2006

High school diploma - undefined

Charles H Milby High School

Healthcare Administration - College

University of Houston-Downtown

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